The employees working at the Germantown Charles Retina Institute are by far the most knowledgeable and patient caring I have ever had the opportunity to have as my doctors. The only downfall is the amount of time you are there (4+ hours) for an appointment. All my appointments have been Monday thru Friday during the day. Sometimes all day. Regardless I still go and will not change doctors.
6485 Poplar AveMemphis, TN 38119
From Business: Thomas C. Gettelfinger, MD, James F. Freeman, MD, Hal B. Wright, MD, John M. Freeman, MD, W. David Irvine, MD, Brian M. Jerkins, MD, Board Certified Physicians sp…
Phone tag is the norm with the one person who sets appointments and who is only available for phone calls one or two days a week at the Midtown office, and she doesn't return phone calls promptly. I have a procedure scheduled next week, was told I would get paperwork. Still no paperwork, and the office just says they will leave messages for her. But the doctors are awesome!
We drove nearly 3 hours on icy roads to make our needed appointment, to find out they were closed. No one bothered to call us. Will never be back!
When calling to make an appointment, the person answering the phone was abrupt and rude when answering my questions. I still made an appointment. When talking with a co-worker I mentioned the appointment and she stated the same rudeness and having to wait over 3 hours without being called for her appointment. She left without being seen. I cancelled... First impressions are the best impressions, the schedulers are the first contact and give you the feel of the office. I suggest this group work on their schedulers.