I asked to have Windows 10 Pro installed, pictures, documents, and bookmarks saved. KC illegally installed a refurbished version of Windows 10, and bad software. I subsequently have had to take my system to a reputable repair shop, and pay to have a legitimate, new, legal version of Windows 10 installed, as well as updated, functioning drivers and software. I contacted KC twice when I returned home, as the system wasn't functioning properly, and he hung up in my face.
Flagship is your typical neighborhood mom and pop computer store. Expect a limited section and high prices, but they aren't bad if you need something today or need technical guidance or service. I did go there to check out Road Runner as the other reviewer did. I thought it was funny how they wouldn't let me touch the demo computer. I had to suggest sites for them to visit. I remember they showed me DIsney.com, since it's a fairly data-intense site. I ended up subscribing to Road Runner after that, but I probably would have anyway. I was very sad when Comcast came to town and killed off Road Runner.