My husband went to this facility for short term rehab following a hip replacement. I only thing I can say about this place was the decor and the Rehab department. My first problem was when my husband arrived at 10 pm at night there was no one to receive him; he was there for 2 hours before he seen his nurse. Then, to make matters worst the nurse didn't know that she was my husband's nurse. It also took 2.5 hours before my husband could get his pain medication. Breakfast was also not served to him after three different people was made aware. There was also problems with obtaining ice and a raised toilet seat which never made it to my husband's room.Overall, response was very slow with nursing and CNA's. In addition, my husband current pain control regimen was not quite working, and it took allday before we could see the nurse practitioner; however, she did adjust his pain medications. The Director of Nursing and Administration were made aware of our concerns and never followed up or came back to even address our concerns. Needless, to say after about 30 hours, I took my husband out of this facility. Sincerly, T. Martin.
Our experience was less than terrible. This excludes the Physical Therapy Department and the floor nurses, who were nice and generally caring. But that leaves the CNA's, the Doctor, the nurse practioner. We were misled on information when we checked in. A Nurse Practioner came in the first day to go over all of his medication. She disagreed with what he was taking and suggested a few changes, which we approved; that information never got communicated to the Floor Nurse and thus never done. The center's doctor came in but did nothing but a meet and greet, gave a few annoying laughs and left, never to be seen again. We were told that my brother would not have to wear a diaper and he would be helped to the bathroom, WRONG; he was shamed into wearing a diaper. I found a CNA sleeping in a common area one morning and the CNAs screamed down the hall to each other, Morning/Noon/Night. We were told upon check in that my brother would be checked on every two hours, WRONG! I could go on and on with atleast 5 other examples. JUst do your do diligence and do more than just a tour. We couldn't wait to get him out of there.