It was terrible. My son lost his luggage and he had all his clothes in it. He was stuck in San Antonio Texas for two weeks with nothing to wear but the clothes he had on when he went to see if they had found his luggage they pretty much told him he was screwed and told him that they were not going to compensate him that it was his responsible for his own luggage that they were not responsible for it even though the bus driver is the one that takes the luggage from underneath and transfers it to the other bus.
Overall, my group was super happy with our trip with Bus Charter Express. They accommodated my group of 140 people excellently. Great service and …
awful horrible irresponsible all wrapped n one they lost my luggage I still have not heard nor received any compensation
its horrible service nobody ever answers the phone!!and they didnt bother to tell anyone that they were moving !!!!!