Thomas Kay Realty
1600 Sarno Rd, Melbourne, FL 32935
Fax: (321) 253-4257
TollFree: (888) 717-8463
Kay, Thomas, AGT
Thomas Kay Realty, Inc.
We applied to rent a property from TKR. After they had our application fee in hand, they announced that they required papers or veterinary affidavit to prove the breed of our dogs. Because we got them from a friend, they are not papered, and vets will not take on the liability of labeling a mixed breed dog. We knew this going in and had we known papers would be required we never would have bothered applying.
As for the property - while the owner had just put in some work, there was beer bottles that had been thrown over the fence in the backyard, and the neighbor's home was for sale, and the grass was 2 feet tall - TKR clearly did not take pride in the properties they advertise.
This isn't the market to lose customers - especially since my husband and I are now in the market to purchase - and know to AVOID THOMAS KAY REALTY. They are sweet to you until they decide you're not profitable - then you are dirt!
NOT A GOOD IDEA TO WASTE YOUR TIME AND MONEY HERE!!!
Our experience with Nancy and Matt Marshall of Thomas Kay Realty went horrible from day one. The day we moved into our home the refrigerator broke. That was truly a sign of the things to come. One month after move in on the day we were to have our house warming party the sink clogged. The sent out a repair man a few days later and then BILLED ME to clear the drain line. I got them to agree to let us pay only half of the $140 bill since there was NO WAY IN HADES that we accumulated enough crap in the 4 weeks we were there to cause the clog. We had problems in almost every room in the house. The plumbing in both bathrooms was messed up and when I call them they simply asked if I could just fix it myself. The dryer was never hooked up properly and the hot and cold water on my kitchen sink was backwards the entire year I lived at my home. They knew that we had a puppy when we moved in. Our dog dug a hole in the yard that we agreed to fix, but that was not enough they asked us to get rid of our dog. We luckily found her a temporary home until we could move out from under their iron fist. We fixed the yard and then asked since the dog was gone if we could get our pet deposit back. The $500 we paid for the pet fee could have fixed the air conditioning in my car so my 2 year old wouldn't have to spend the summer in a scalding hot vehicle. They intentionally wrote the lease improperly so that they took the $500 we paid for the "refundable pet fee" and placed it only into the security deposit. Now that we are out of that crap hole, they are trying to keep over $1000 dollars of our money for they craziest things. EXAMPLES: Pepper tree removal (for trees that were there WHEN WE MOVED IN!) Dead banana trees removal (plants that were DEAD WHEN WE MOVED IN), Mold on the side of the house( THERE WHEN WE MOVED IN), Tightening a doorknob plate (WTF!!), Charging us for not one but 2 garage door openers, (We asked when we moved in about the missing garage door opener, they said to buy one and that they would send us a check for it, well not trusting that and rightfully so we never purchased any and lived in the home for a entire year without them. AND NOW GETTING CHARGED FOR 2!!!) At one point during our terrible year there the roof on the back porch was leaking. The roof got fixed but it left the carpet on the porch moldy and stained. BUT we got charged for cleaning of all the carpets and tile. My husband works for Stanley Steemer (it was voted the best carpet cleaning company in the nation, and he cleaned all the floors tile and carpet, prior to move out.) Now we tried to call and be reasonable about our issues, but as you can see there were SOOOOOO many it got harder and harder to be pleasant. They got very unprofessional on the phone with us numerous times. Who the heck comes to a young womans door while she is home alone with a 2 year old and threatens to evict them over the grass being too high? I'll tell you who! MATT MARSHALL! I would NEVER recommend them or the company that employs them to anyone.