Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
2600 W State Road 434Longwood, FL 32779
From Business: At Formula Tire & Auto Care, we personalize each experience so customers understand what is important for the performance and safety of their vehicle.
Bobby took great care of me. I love the outcome of the repairs, and I will definetely be back if I need anymore work done in the future! Maaco is th…
Serving the Longwood Area.
Great Company. Cory Belcher thank for your help you are the good example of good customer service support thank body.
Serving the Longwood Area.
From Business: RoadRunner Auto Transport is a 5 Star Rated Nationwide Automobile Transport Company. We offer door To door, service to and from every state in the US, including H…
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
My personal view onu the car bying experience is that there are no true "Good Deals" or "Bad Deals". At the end of the day, if you feel that you got what you wanted, for at or near the price you were anticipating, then you got a "Good Deal"... simple as that. Most situations where I read of people getting "Bad Deals", they usually say something in the review that leads me to believe that they either did not do their research first, or they simply had unrealistic expectations before ever even walking in the door. NEVER, EVER, walk on to any lot not knowing exactly what you are looking for, options included and settle for nothing else. If that dealer does not have what you're looking for, there's plenty more dealers that will have it. You can count on that! Knowing the fair market value of both the purchase vehicle AND your trade vehicle (if applicable) is of the utmost importance. My salesman's name was Chris Wiseman. I emailed back and forth with Chris a few times the day prior to going to the dealership. At no time, during email correspondence, or in person, was Chris ever pushy or tactical in the way he interacted with me. Chris treated me with total respect, I felt. If you consider this dealership, definitely try to connect with Chris! Chris and I had already negotiated what I felt to be a fair vehicle price before I ever even made the drive to the dealership. So once there, all we had to do was come to terms with the amount that they would give me for my trade, as well as a fair percentage rate on the financing. Right out of the gate, their first offer on my trade was very fair. I counter offered for only a few hundred more dollars, and they agreed to that without any further negotiation. Again, I was REALISTIC and knew from RESEARCH what my trade was worth. I never had the sales manager or "Closer" come in and join Chris to gang up on me. It was one-on-one the entire negotiation. But again, since I was realistic, there was no need for Chris to have to bring in backup. On to financing... Without a doubt, the part of the buying experience that I hate the most! I have had past experiences with finance folks being very happy and smiley, UNTIL you decline the add-ons (Extended warranties, paint protectant sealants, etc...) becoming very rude and standoff-ish and basically wanting to curse you out if they could. In this particular case though, even after declining these add-ons, Kelly Bailey (I think it was Kelly, can't remember 100%) at Bill Ray was still right there, smiling, conversational and seemed pleased to just have me in her office doing business. Much respect for her as well through this process. The bottom line... Don't blame dealerships and post negativity because you were not prepared. Thank you Chris Wiseman and Kelly Bailey at Bill Ray Nissan for a pleasurable car buying experience!
This review is for the service department. I purchased my vehicle at another Nissan Dealership and serviced my car here at Bill Ray Nissan for the past 3 years. I purchased a service plan that I've used at this dealership many times and today Richard (manager) would not allow me to redeem the plan I paid for. The service at this particular dealership has continually gone down from when I first began using this dealership. This is the 3rd time I've had issues with the follow through and customer sevice at the service department at this dealership. When you call, the service advisors are always busy regardless of the time you call and even if you leave voicemails, calls are not returned. When speaking to Richard today, I mentioned them losing my business and he "did not care". It is very disheartening to feel like a dealership is taking advantage of single women. Update: Shortly after I posted the original review I was called by Joey King and he wanted to make an effort to remedy this situation. He offered me a credit for the service I paid for. Saturday was the first time I came back to the dealership to give them another chance. Darwin Graham (DC) dealt with me and gave me GREAT service. He told me it was going to be a long wait and recommended me dropping the car off. He called me, gave me several recommendations for the car that I declined. And took his time to explain each recommendation. Sunday, my car started shaking violently, I called and was told that the service department was closed. I called DC this morning, explained my issues. He was so patient, and assured me that I will be well taken care of. I had the car towed and it turns out the issue was something DC recommended to be changed on Saturday. What really makes this experience stand out is that DC actually took the time to show me the dirty engine filter, explain the purpose, explain that it was preventing the airflow. HE WENT ABOVE AND BEYOND the call of duty. I've come to this dealership for 3 years, and an advisor has NEVER taken this much care. And honestly, he's restored my faith in this dealership and their customer service abilities. I have a certain peace of mind now. Thank you DC! YOU ARE A ROCKSTAR!
I contacted three dealerships for an internet quote requesting an out-the-door price on a 2012 Altima S with Annivesary Package. Joey King at Billy Ray Nissan in Longwood, Florida, provided me with an out the door price shortly after I sent my request. I then asked for an estimate on my trade-in, Joey provided me with a site unseen estimate for my trade-in. He provided me with everything I asked for and the first time I had asked for it. There were no games. Neither of the other two Nissan dealerships, which are much closer in proximity to my home, provided me with the requested information and one dealership accused Billy Ray Nissan of providing false information, saying “they couldn’t sell a car for less than they paid for it”. That local dealer then offered coupons, car washes and oil changes. (The deal offered by that local dealer was not an out-the-door price and it was $3K more). The local dealer would not provide me with the requested information until I provided them with a copy of the purchase order I received from Billy Ray Nissan, then, they suddenly wanted to "match" the price. So I drove (about an hour) to Billy Ray Nissan in Longwood, Florida, purchased the car I wanted and am very happy with it and the Billy Ray dealership. Billy Ray Nissan did not play games with me, they responded directly to every question I asked and provided me with every bit of information I asked for the first time I asked for it. The price of the car didn't change when I arrived, there was no "catch", no games, no gimmicks, they just sold me what I wanted at the offered in our email communications. That is the reason, I drove over an hour to buy my vehicle and I would do it again.
This review is in regards to my experience with the service department, as I bought my Nissan from another dealer two yeas ago. My engine light had recently come on so I swung by this dealer after work with no appointment and they had me in and out of there in a little over an hour. The code said I needed a part replaced and they ordered the part for me, let me know it would be delivered in a few days and would call me back to schedule when to fix it. While I was waiting for them to read the code they had a nice sitting area, wi-fi, TV, etc. They called me back a week later to schedule the apt. and let me know that they have a complimentary shuttle service to take me to work and pick me up which was very convenient! When I dropped my car off that morning the shuttle (which is a brand new, fully loaded, clean Nissan van) dropped me and another man off at our jobs. The driver was very professional and entertaining. The called me in just over an hour to say my car was already fixed and would have the shuttle to come pick me up again. All the staff I worked with, from the service representative to the receptionist were very friendly and glad to answer all my questions.
My review will cover both sales and service as I feel both deserve a well earned 5 stars. Sales: First and foremost, if you are interested in buying a car, ask for Larry Teller. Back in 2007 I purchased a new Nissan Frontier; I used the internet team, pretty painless experience; I knew what I wanted, they were offering some deals at the time so I left with as a happy customer with a brand new frontier. Service: I've been servicing my frontier from the day I bought it to the day I traded it in with Bill Ray's service department (2007-2013). I give them a rating of 10 each time because I've never had an issue. Bill Ray and mother Nissan combined stepped up to help cover a hefty out of warranty repair cost I incurred recently. They didn't have to do this but they did. Conclusion: I've sent 2 coworkers to Bill Ray Nissan, both walked out as happy owners of brand new 2013 Frontiers. I'll continue to refer people to their dealership. I hope this helps boosts your ratings, you guys deserve it. I also hope this helps future customers focus on some positives and give Bill Ray a chance.
Both myself and my wife took a test drive, and then I asked for a second test drive, but on the highway. They were more than happy to oblige and even took the car to the gas station to ensure I could take my time on the drive. The 370Z was a blast to drive and was in "like new" condition. After the drive I asked about the "out the door" price, and they were very straightforward about it, without the typical salesmen talk. Unfortunately, the price was a little out of my budget, but to be fair it was a much nicer car than I expected to get within my budget. However, Buck (internet sales) worked with me on the price and I walked away, well "drove" away, with the car I was looking for and within the budget I had set. I was scheduled to visit a few other dealers/cars later in the day, but with the price they offered, there was simply no need. Once the deal was struck, we had the paperwork finished in minutes, the car was prepped, and I was on my way to lunch! Thank you Bill Ray Nissan
I dealt primarily with Tom Fix and I had a great car buying experience. We negotiated the price over the phone and I pretty much just showed up to sign but they were true to their word and I got a great deal on exactly the car I wanted. I have had a long list of horrible experiences at Universal Nissan in Orlando and despite the hour drive to get to Bill Ray in Longwood I would do it again in a heartbeat. A new car purchase is too big of a deal to trust to people who lie and try to manipulate you (Universal Nissan). Thank you to Tom, JD, Earl, and Linda over at Bill Ray Nissan. :) It is nice to have a car buying experience that is more pleasure than the usual pain. :) After two months I am happier than ever. The dealership called me and told me they found another rebate I was eligible for that was not put in my deal and that they had a check for me for $750. Picked it up nice and quick. They have been very helpful with several simple issues that I had...
I used the USAA search engine to find the best deal for mu new 2011 Altima SL. I found three deals that were similar in St. Augustine, Orlando, and Sarasota. Those were really good deals; about 3700 to 3810 below invoice. However, Felix Espinal of Bill Ray Nissan in Longwood, Fl emailed me an internet special offer that was greater than 4000 below invoice. He had the car with our desired color and options in stock and ready for delivery. I have to tell you I am an experienced car buyer and and I am very hard to please. I let Felix know I would purchase the car if there was no haggling and the process was quick without stress. When I arrived the entire staff named here was at my disposal and quickly began readying the paperwork, allowing me to test drive the vehicle (Joey, very polite and knowledgeable about every aspect of the vehicle, demonstrated all the specifics of the vehicle), and running a credit check.
My husband and I found ourselves in need of a car after his van died an untimely death recently. A year ago, I had rented a car for a week and ended up with a Nissan Altima. I loved it and knew I'd want to buy one if we ever had to replace a vehicle. Feeling like giving up at this point, we made one last stop over at Bill Ray Nissan. It was the best decision we made all day. Chris met us outside, introduced himself, and we immediately felt at ease. We went inside, explained our situation (again, both with the vehicle needs and financial needs) and he immediately got to work. He took us outside to show us the cars that would work for us, and I took an Altima out for a test drive. To wrap up this story, we ended up with a great deal on our Altima, a great experience with both our salesman Chris and Phillip in the finance department
We have been looking for a new car for the past few weeks and have been to many dealerships. We've learned that the dealer is as important as the car itself. After narrowing our choices down to a few models, it was the Bill Ray Nissan dealership that won us over. Our first contact was over the internet. Bo Rhodes got in contact with us immediately. By this time we had become leery of the dealership experience, but when we arrived Bo was welcoming, honest and worked hard to find us the car we wanted at the price we were willing to pay. After the sale Bo was terrific going over all the details of the car before we left the dealership. New cars are certainly complicated machines, but Bo made it easy for us to understand. I would recommend Bo to anyone who would appreciate his straightforward approach. Who wouldn't?
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.