Nice staff, unfortunately 3 of 4 visits they forgot to do something and I had to come back. Nice facility.
Restaurant has good food and reasonable prices.I recommend trying the place out and taste for yourself the family style menu. Just wish the lot was bigger to park in.
These people are great. They bent over backwards to help me a disabled veteran get the financing to buy a new truck. The discount they gave me off the price for my military service was very nice and appreciated. I will buy my next car from them.
Stay clear of this dealership. This place selling used consigned vehicles will take ya to the cleaners. Bought a consigned vehicle basically a lemon. The owner does not back up what he sells, was told it was not his responsibility. I just consigned the vehicle I sold ya not my place to fix. On another note the guy he has working with him who supposedly owns a said vehicle, works there on a daily basis. Out of money and out a vehicle
Unbelievable Nightmare!Be very aware, above and beyond in the usual car dealer dishonesty department! I live in another town and worked with the salesman over the phone for 6 days, worked the deal to within a few dollars of the payment I stated I could make monthly. On day 5 I was on the website and noticed that the price of the vehicle had dropped by $2000 online and I had to call the salesman's attention to this or they would have sold it me at the higher price. Day 6 I was told the financing was "approved"at the lowest rate and my payment was lower than he originally stated it would be, I was happy with this, he stated it was a "done deal". I only drove 90 miles to Medford to pick up the vehicle because the salesman stated "done deal" financing was approved. When I arrived at Lithia Medford I waited for over an hour before even speaking with the finance manager, who then came out with a completely different financing approval than stated to me by the salesman. The rate was 2% higher and the payment was $20 a month higher than the "done deal" stated to me over the phone. I immediately said no deal this isn't the deal I came over here expecting to sign. Waited another hour because finance manager said let me work on this more, salesman came out and stated the finance manager was going to "force" the credit union to approve the lower rate and payment. At this point they had us move personal items to the new car and removed the license plates to be transferred to the new car and continued with additional paperwork to stall me and keep in the store before they had completed the financing. Another hour later the finance manager brings me into his office and explains that the lower rate was not approved and the higher rate is the best he can offer, but I was "approved" before I drove to Medford to sign paperwork that was already supposed to be done. He stated I could sign the higher deal and take the vehicle that day, extending my term by 4 payments still not lowering my monthly payment to what was originally stated to me and take a contract written for the lower rate to the credit union myself and "hope for the best" that they would finance that, but then if they don't I'm stuck in the vehicle at the higher rate. The entire 4 hours that we were waiting and going through this game with them, the salesman, finance manager, and another salesman took turns playing their roles to stall us further and not one of them told the truth. After this experience I will never work with Lithia again, terrible customer service! I almost can't believe this experience actually happened, but I guess it's ok to treat people that way when you have a monopoly on the car business in Southern Oregon.
12/06/13 Hi guys this is Mike in Crescent City, Ca. area. I just want to let people know what a great bunch of guys you are over at West Main Auto Center. I've purchased several vehicles over the years from Dave and Jon and have always received great care and good running dependable cars and trucks. These guys are always very friendly, fair and most important honest. I'll do business with them for many years to come. Keep up the good work Guys you rock it.
Don't take your car to this dealership, my husband took my car here because the work that needed to be done on it, only the dealership could do. First off, we were charged way more than than what we were initially told, I understand things happen and sometimes end up costing more but, I've never had a mechanic Not call me to inform me of a price difference to get the Yay or nay on the work. Upon getting my car we were told that there was some work on the car that needed to be done, which was untrue. Then, I notice that the paneling on the inside of the car that covers wires was not put back on, and the little connectors that secure the panel were no where in my car, so what did the guy do with them that took the panel off is my question. Also, for whatever reason they needed in my glove box, instead of seeing everything together, all my receipts, insurance cards, warranties everything that was in the glove box was thrown around from the front passanger floor and seat to the back seat on the right hand side from the floor and seat. Papers had footprints all over them. I am completely disgusted with the lack of respect this dealership showed. When contacting the manager about the situation he never offered an apology, he only said he was sorry I FEEL they were dishonest and that he was sorry that I FEEL I had a bad experience. Uh, no they WERE dishonest and I DID have a BAD experience. I took pictures and still no apology. And no offer to fix the panel either. The managers name is Jim Stadtfled, and he was very pompous about the whole situation. He doesn't feel anyone did anything wrong. I do have to say that this was the worst experience with a mechanic that I've ever encountered in my life, and I've been to a lot of mechanics. Very disappointed, I will be getting this word out everywhere as well as to corporate.
i went in looking for a good deal working with Glenn Galloway whoran my credit so many times it brought my rating down 20 point and then tried to sell the car at that rateshame on you