What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
The best automotive mechanic shop ever went. Excellent customer service and deal. For sure will come back. Really recommend this place for any one with any kind of vehicle problem.
Thank you K and B Auto Complex for my AMAZING first car! Not only did I get a great deal, everyone was so nice and friendly! The Service Department took great care to make sure my car was detailed and safe. I could not have asked for a more positive experience. K and B, I will be back!!
Best at everything,great pricing,quick service,smiles,customer service,great work on vehicles,I leave satisfied every time.
I have used Todd for many years to repair several of my vehicles. In the last year he has done nothing but stall on repairs, lie about the work he's done and lie about getting in the wrong parts. Most recently I brought a vehicle in to have the tank dropped and lines fixed. I was having issues with gas spilling and slow fill ups. Paid him around $300 for the repair and not one of the problems was fixed. The last issue was for a gasket repair on a transfer case. I left the vehicle along with the gasket kit with him for several weeks. I got tired of waiting so I showed up at the shop. He told me that he did the one side but there was another side that he needed to order a different gasket kit for. I kept calling to find out if he got the other kit in for weeks. Well he finally told me it was coming in and to drop it off. Upon arrival, I notice that the original gasket kit that I dropped off with him was still in the package on his work bench. I didn't say anything as I just wanted the repair done and over with. Aaaaaand again a week goes by and no call. Finally got a hold of him and he told me that they sent the wrong gasket kit. This was about 5 months ago and he still has yet to not only get the correct kit in, now he can't find the one I left with him! Do not waste your time or your money here. Todd will shine you on, take your money and you will not be any better than when you dropped your vehicle off.
At first the salesman didn't want to give us the time of day but then we spoke to his superior and he treated us so much better and got us financed then the salesman changed his attitude. Most people(as in myself haha) would have walked away but my boyfriend likes to give people the benefit of the doubt and give second chances so we stayed and walked off the lot with the car :) Daniel (the supervisor) I believe is his name, was very nice and professional. I am basing my 4 stars on the fact of how the first salesman treated my boyfriend and I, otherwise I would have given 5 stars.
Let me just start off saying my family owned a muffler shop for over 20 years. I grew up in it.So it felt weird going to someone else to do my exhaust system. Upon my arrival, the first thing I noticed was his shop was very clean. You don't see that very often anyone. I could tell he took pride in his business.We went over my options and Rich did not try to over-sell me. The quality of his work was excellent. I could tell he took his time when built my custom cat back exhaust. I'd say the workmanship was flawless.The sound is perfect. Not too loud, not raspy, no pops, no cabin drone. The sound just says performance, from idle to the rev limiter!Bottom line, I got great service, and superior workmanship at a very fair price.Thanks Rich!
Do not go to this Midas!I recently contacted this Midas (935 North Central, Medford, OR 97501) to replace the struts on my 2004 Honda Element as well as doing an oil change.Not only did they bend my rock shield on the front driver side rotor (tried to blame the scratching sound on my brakes at first), they bent my rear driver side break line putting in the new strut leaving it rubbing against the tire almost breaking it in half after only a week of driving; they also took 3 1/2 hours longer then they quoted me, and proceed to not do a proper inspection on my car. Neglecting to tell me that my two rear tires were splitting (the rear driver side was a-symmetrical) my two front drive axle boots were nonexistent, my tierod boots were completely torn up, and to top it off the technician didn't do the oil change I asked for (10,000 mile 5-20 synthetic blend) he used the standard 2,000 mile 5-20. When I finally got a hold of the store manager and owner Tom he refused to even listen to my complaints, and was extremely rude. When I mentioned going to small claims court he said "Do It!" then immediately hung up on me.I even tried to go to another Midas in Olympia (108 Northwest Kenyon St., Olympia, WA 98502), they told me about my drive axle boots and my tires saying "my axle could fall apart" then said they only had two hours left until they closed and told me they wouldn't do anything for me and recommended I drive across town to get used tires and go to Les Schwab. I ended up having to go to Les Schwab in Olympia (2825 Capital Mall Dr SW, Olympia, WA 98502), and they were extremely helpful, got us in immediately, and pointed out at least 5 different failed safety features Midas had green lighted originally.
Absolutely the worst service dept. experience of my life. Thanks to Butler Kia in Medford, I wasted my ENTIRE day that I could have been spending with my family on Easter Sunday. The ignition went out in the Kia and we live 75 miles away from the closet Kia dealership in Medford. The car wouldn't even run, I had to put it on a car trailer and tow it to the dealership. I arrived and they told me to put the trailer in the back lot. They told me that I could come pick it up the following Monday. The ignition switch was $250.00 and they told me roughly $116.00 labor to install it and program the new key that came with the ignition. A little expensive I thought on the ignition, but the labor was reasonable enough. I paid in advance for the ignition and was told I could pay for the labor when I picked it up. All was good. Friday came and they called me to let me know the parts were in but they couldn't install it because the car was on the trailer. I had to once again explain to them again why it was on the trailer. The technician said that there would be an extra labor charge to jack the car up while on the trailer. UGH! Having no choice, I agreed. A few hours later they called & said the car was done and the charges for labor had jumper to $189.95 (they charged me $73.95 to slide a floor jack under it and pump it up a few times) but the car was done and ready to go. I let him (the service manager) know I would be there Monday. After that, I found out my wifes hours had been changed and we would need the car Sunday so she could drive it to work Monday morning. I didn't think they would be open on Easter, but called anyway to ask. The service manager took the call and said he would have to check with the sales dept about leaving the keys with them. After a few moments he came back and said there was no problem and the keys would be held for me at the front desk, I had to pay in advance. Wow! On Easter Sunday I thought??!! COOL! SO, EARLY Sunday morning my wife and I hopped in the truck to be there at 10:00 when they opened, said our apologies to the grand kids about being gone that day. we took off. We arrived only to find the doors locked tight and even the entrance was blocked by cars so I couldn't get my car. We had to go home empty handed and without a car and mad as hell having wasted the gas, time and the day away from our grandchildren. I called them Early this morning. Spoke with a service man because neither the Service manager, general manager or owner were at work on time. He told me he would call me back when he found out what to do. At this point, a FAIR response would have been to either for them to get a truck and deliver my trailer and car to me or waive the labor charges for what they put me through, don't you? At LEAST a heavy discount on the labor..... I drove all the way back over the mountain (75 miles one way) and finally got a call back from someone whom I had never heard of before and he asked me what I thought would be a fair response for the screw up on their part and I told him delivery would have been nice, but since I was almost there, how about waiving the labor charge? His response was "how about I fill your tank when you get here? That is best we will offer" (about 20 bucks worth since the truck wasn't towing on the trip over). I said "Let me get this straight, I was told by your service manager AND it was agreed upon by your sales people, that I could come over on Sunday and get my car, I drive 150 miles round trip to find that your team had played a belated April fools joke on me and my wife. We give up our Easter Sunday happily to come get our car, only to find that you not only are closed, but you blocked access to my vehicle to make SURE we couldn't just take it, and we also have to make a 2nd trip again the next morning (150 miles), and the BEST you will offer me is $20?!Be warned people! This service department is the worst! They don't care one bit about you or your car. Just your money.
10/10 will shop here for all future car purchases and will recommend to all my friends and family!Rob is fantastic at his job, as is Kevin, they were not pushy and got us into a RELIABLE vehicle that I can trust!
￼Go literally anywhere else!!!I purchased a vehicle from K&B in July of 16. I'm over three thousand dollars in repairs into this vehicle they sold me (2006 GMC Envoy.) I STILL OWE $5,000 ON IT.1. Needed new tires after three months! $8002. Transmission rebuild? $28003. Needs new catalytic converter now, estimated repair $9004. Hub assembly on front left tire needs replaced/repaired, $300 5. Car key DOES NOT WORK in the door so I cannot lock it.I called them about all of these things as they happened, each time was "Tough luck what did you expect when you bought a used car?" I expected you to not take advantage of a single mom who needs reliable transportation!I AM PAYING $250 A MONTH FOR A VEHICLE I CANNOT DRIVE. THESE PEOPLE ARE CROOKS, ONLY IN IT TO MAKE A BUCK. VOTE WITH YOUR WALLETS AND DON'T GIVE THESE GUYS ANY OF YOUR BUSINESS. They really perpetuate the used car salesman stereotype!!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.