The service was friendly at first, but they will not admit to their mistakes. On the phone after a mishap they were extremely rude about the whole affair. Their roof was leaking deipping cold water on customers. The food itself is good but make sure you're ready for a major arguement when they've messed up on your order. They obviously do not believe in the statement that "the customers are always right"
2221 W Main StMedford, OR 97501
From Business: When Laura and Mike Hogan took over the ownership of Rosario’s Italian Restaurant, they brought something to it, authentic recipes and an unyielding commitment to…
Would have been 5 stars but my husband had 2 bad experiences. Both times were to go orders. 1st time we ever had their food, he called in a to go order and still had to wait a long time. He didn't tell me that so since we really liked the food, I bought him 4 $25.00 gift certificates for $79.00 at Costco for a christmas present. I gave him one $25.00 one today to get us dinner. He called them at 3 o'clock to be ready at 5. They told him to call back closer to 5 because of shift change, so he did. When he got there, the order was never put in so he had to wait..AGAIN. MIND YOU THE FOOTBALL GAME WAS ABOUT TO START SO HE WAS ANXIOUS TO GET HOME. He said he won't go back so I guess I'll have to give the other 3 $25.00 gift certificates to someone else. He doesn't know I bought him 4 and I won't tell him. Also while he was waiting, the two waitresses who showed up to work at 5 were told only one was scheduled to work and THEY would have to figure out which one was going home. Now good managing!!! But the food is very good.
My wife, son and I had dinner at the Olive Garden tonight. The food is great and the service is above and beyond excellent. I noticed another customer there who had special dietary needs, and a manager came out and personally assisted this gentleman in finding a menu that suited his health needs. I was very impressed by that, and would recommend this establishment to anyone wanting to eat out. This staff actually cares about the customers, and you will not find better food or service anywhere. Thank you Olive Garden!