My best friend ordered her wedding cake through Sweet Stuff. When she did she confirmed on more than 1 occasion that the cake would be delivered to the venue between 3:30 and 4:00.At 4:30 I (the maid of honor) was informed by the kitchen staff at the venue that the cake had still not arrived.I called the Sweet Stuff phone number repeatedly for ten minutes before Rebecca answered the phone. The fact that she answered means either a) it was 40 minutes past the time the cake should have been delivered and she was still at the bakery, or b) it was her cell phone and she ignored someone calling urgently, knowing that she was late to deliver the cake.When she answered I asked kindly, but firmly, if she knew where the cake was. My entire conversation with her included her being extremely hostile to me, saying traffic was why it hadn't been delivered and didn't offer anything in the way of help. She wouldn't even give me a timeline for when the cake would finally arrive.35 minutes after finally reaching her, which puts us at an hour and 20 minutes past the time the cake should have been delivered, she finally showed up. I went up to her and asked why the cake was over an hour late, and she, again being exceptionally hostile, yelled at me that they ran into traffic. I said that I understand traffic happens, but that didn't explain being THAT late for a delivery, and that it was inexcusable. She gave no valid reason why it took her that long, didn't apologize, gave the worst possible customer experience I have ever received and refused to speak to me about the issue past that point. To top it all, after I left to go attend to the other plethora of wedding duties, I found out that she called me a b*tch in front of the staff and some of the guests that were in the venue building.Rebecca was the most unpleasant, rude, unprofessional and condescending person I have ever dealt with for a business, and I am appalled that she is the representation of this company.
Service was amazing. Very friendly staff. Love the look of Mason jars and prices are not outrageous. I highly recommend the biscuits, jam, honey, and gravy. I will come back and bring others for the overall experience.
Excellent sandwiches and service