I've been going to this salon for several years but after an awful experience yesterday I am finally throwing in the towel! Yesterday, while the salon was full of people getting nail services, a man came in and started arguing with one of the ladies working here. It quickly turned into a screaming match between 4 employees and this man. Extremely hostile and not relaxing at all. Afterwards, not a word was uttered to the patrons from the employees. No apology to the patrons, nothing. Everyone went back to business like a scary screaming match didn't just halt business for 5+ minutes. I've had several things annoy me about this salon but I continue to go back because of the proximity to my home and because the size of the salon usually means little to no waiting time. My biggest issue - not getting a clear topcoat over my pedicure. When I pay $32 for a pedicure, I expect topcoat. That should be standard pedicure procedure. Absolutely ridiculous that I have to go home and apply my own. Only the most expensive pedicure option gives you topcoat included. The upselling. God, the upselling. I understand asking you for more services, but they keep badgering you to add on more (manicures, more expensive pedicure option, wax). They should only be asking once, and then DROP IT. Several times I've had to decline an extra service multiple times. It gets old. I'm here to relax...not get badgered.Last but certainly not least, they only accept cash tips. They won't let you add it on the credit card. I know, I know, they have to pay fees on that, but it is such an inconvenience. Who carries cash these days?! Oh! But look! They have a handy ATM you can use inside the salon to get cash. So then I have to pay a $3+ fee just to get cash to tip...which I'm sure they're getting a cut of. So obnoxious. I try to remember to bring cash ahead of time but it's such a hassle. I'm done with this place!
12. Coco Nail Spa
8005 Creighton PkwyMechanicsville, VA 23111
Great to at pedicures and eyebrow waxing. ..
I've been visiting Sassie Deluxe Nail Salon for six years. Katy is an exceptional nail specialist and massage therapist. She is conscientious, personal, and simply gifted in every respect. She always strives for perfection. Her massage service will amaze you...unbelievable deep tissue work using coconut oil...ending with a total hot, moist towel wrap. Katy will fix your pain! Katy's Deluxe Sassie manicure and pedicure always are perfection...I will never go anywhere else! Jake, the owner, knows how to run a full service nail salon! I highly recommend you go see Katy!
I absolutely love this place and I am shocked at the reviews. I've been seeing Lynn for almost 20 years and have followed her from shop to shop. Her brother owns the shop and they are both absolutely wonderful. I will not allow anyone except Lynn to do my feet! Awesome place!
Went to richmond to visit my family on vacay. Went to sassys for a spa pedicure. Decided to get the 35.00 delux spa, and the attendant kept pushing me to purchase the 45.00 spa. Once i stuck tk my guns and said no firmly for thd 3rd time, service went dow hill quickly. The spa was supposed to last 35 minutes according to their brochure, but mine only last for about 20 minutes. I decided not to press the issue but choose to ignore it. Then i decided to get designs on my big toes and the attendant ignored my requests by walking away as i was speaking to her. At that moment i wanted to just leave. I was there with family and choose to look the other way. I said to myself, im a visitor and dont ever have to come to this place again. In the end i tipped the lady $3 bucks. I didnt want to give her anything but felt it was wrong to do that.
Job Well Done!I removed my nails for a short period of time, because of budget restraints. Now, I’m able to treat myself for my bi-weekly gel nail, and spa pedicure. I didn’t want to return to the nail salon located in White Oak Shopping Center. The atmosphere was a little uncomfortable, and not relaxing. Prior to selecting Sassy I visually visited three nail salons, and I’m huge on impression. I wasn’t impressed by the three salons I visually visited. I love the atmosphere, and the customer service. If you pay by credit card you will need to bring cash for your tip. My gel nails look great, and my pedicure was outstanding. Please note you’re in control of your dollar if you’re not happy about your service have the tech correct it prior to you leaving otherwise it’s a waste of your money.