A Appliance Repair
8075 Mechanicsville Tpke, Mechanicsville, VA 23111
|Mon - Fri:|
Specialties: Air Conditioning Systems
Emergency Service: Yes
Services: Heating, Air Conditioning, Service & Repair, Installation
Free Estimates: Yes
This mission statement “Our mission is to combine our Christian values and our technical expertise and provide our customers with high quality repair service at affordable prices. We are available 24/7 in case of emergency, “ is Full of BS. Please reconsider before purchasing anything from this company.. They don’t provide technical expertise nor customer service.. The associate in the store doesn’t interact with the customer, (should have been first Warning not to purchase) delivery drivers are rude and unprofessional.. Displayed no type of manners when entering your home..
If I could give 0 stars I would. Called to schedule an emergency service call on a refrigerator. The part time lady setting up the appointment, Lisa, was incredibly rude. She said she had Monday but gave up the spot and said she only had Wednesday. I have two small children and a refrigerator that was completely shut down. Losing all the food in it. I had asked her, how long do you think I can live without a fridge? Do you have anything sooner. She told me, and I quote, "I don't have to help you at all". I asked to speak to the owner and she lied saying she was the owner. It was obvious to me her lack of customer service skills that she was not the owner. I would NOT recommend this company. I'm sure if the owner knew about this type of behavior she would lose her job, or one would think. If they choose to keep her on, then I wouldn't trust a company who would condone such behavior.
I called A Appliance Repair to come look at my washer, it was stopping mid cycle. I got a same day appointment, the technicians were very prompt and professional. They diagnosed the problem and had the part in stock at their shop, it was fixed that day!! They also offered maintenance advice to help avoid any future problems and ensure that I get the full life span out of my appliances. Really enjoyable experience!! The technicians are very knowledgeable, they get the job done and even clean up after themselves! We will absolutely be calling them again should the need ever arise.