Bobs Intowne Spas
6 Skyport Rd Ste A, Mechanicsburg, PA 17050
Phone: (717) 766-5220
Fax Number: (717) 766-5220
Fax: (717) 766-5220
Services: Hot Tub Repair
LEAKED FROM DAY ONE! HORRIBLE CUSTOMER SERVICE!
I am a first time customer with Bob’s Intowne Spas. I had my brand new hot tub delivered and installed on Friday, 9/8/17 which leaked from day one. The delivery personnel not only left me with a leaking tub but a mess. They drilled in the sides of the tub and sawed the lift bar in order to install, leaving behind metal and plastic burrs. Service department came out to evaluate on 9/11/17 and discovered this was an out of the box failure from the factory where the operator did not properly secure the joint, thus the leak. Had to wait 24 hours to fill it to allow the glue to set prior to refilling the hot tub, which had to be drained so there went 600 gallons of water. I requested the very nice salesman, Stephen, to please reimburse me for the chemicals I had to use to keep the hot tub going while continually putting water in it. He made multiple attempts to contact the owners but they would not respond. I tried calling myself to speak to Tara or Jesse, the owners, and neither of them would return my calls. Given that this purchase was thousands of dollars, I would expect that business owners with integrity would at least have enough decency to return a phone call and replace the chemicals which were used as a result of selling a faulty hot tub. The only person who was in contact with me and attempted to help me was Stephen, the sales person who was a pleasure to work with. Selling a hot tub is one thing but it really means very little when follow-up and customer satisfaction post-sale is such a hassle. BUYER BEWARE!