1751 N Central Expy Ste 600, Mckinney, TX 75070
No coupons available
Read the reviews before you trust them with your clothes! I just moved to McKinney a few months ago and was very excited to find a dry clean place close to home. Had my husband's clothes dropped off for the first time and I wished I had read their reviews before I brought them my business!!!!! I was VERY disappointed with the service and their staff members. We found bleach spots and iron stains on one of his dress shirt and I brought it back this Monday and they basically blamed it on me and said they don't use bleach there nor do they use iron!). I know for sure those bleach spots and stains weren't there when I dropped them off because I always inspect all my clothes before I drop them off. Also I DO NOT own or use bleach at home either !!!) Anyway, the lady told me to leave the shirt with her and she will have someone call me Tuesday. 3 days later, still didn't hear a word from them. I stopped by Thursday evening, the shirt was hanging in front of the store, I could see that they tried to re-cleaned it since the iron stains were gone (pic attached). This time I dealt with a gentleman. I told him about the situation and how no one call me back for days. He said "yep, I heard about it" and start giggling and said: "We don't use bleach here". So unprofessional! You giggled when your customer is upset and no words of apology came out of your mouth???!!! What kind of service is that ?? Again, he kept on defending themselves over and over and over by saying they don't use bleach there and nothing they could do about it. It was a $60 shirt from Express and they completely ruined it and blamed it on their customer!!!! Not even store credit was offered and I would NOT have returned anyway!! It's the principal of good customer services that I was seeking for, but unfortunately these 2 staff don't care about their customers nor do they give a crap about the reputation of the business.
I have used this cleaners since 2008. Do not go there anymore!!! They have always cleaned my beautiful king comforters. I have two and would alternate cleaning them. I went to pick up my comforter and it was nowhere to be found. As I have always done, it was longer than 30 days. No problem in the past. They do not give away anything. All they could say was that an employee must have stolen it!!!! Beware. Don't go there!!! I am heartbroken. Not only was it an expensive comforter but there are sheets, shams, and a dust ruffle that match. It is a couple years old and cannot be replaced. Of course they will do nothing for me since it's past 30 days. Who would think that there would be theft at a dry cleaners. Must be poor choice of employees by owner.
Do not take your clothes to this cleaners, they will shrink them then tell you that the manufacturer labeled them wrong. Then they will insult you throw you clothes in your face and tell you to get out. This is the absolute worst customer service experience from a cleaners I have ever seen......beware