Stopped in a few weeks ago for my first visit with a friend and was there 15 min or more. Not ONE person said a word to either one of us....not a hi or can we help you. Multiple people looked at us and walked right by us. Must think since I was on crutches that I'm not a serious buyer or knowledgeable in the shooting sports. I feel bad for anyone partially or fully handicapped going into this store. They won't have to worry about pleasing me anymore. I'll stick with Ugly Mike's or HP for my McHenry business. They will give you much better service!
Bought a pistol there a week ago, sales people were friendly and very helpful. The girl who I picked the pistol up from at the desk was rude, don't care to deal with her ever again. The fat guy range master as I was trying to grab my case to load my pistol in my case evidently thought I was to point my gun at him he threatened to draw his pistol on me. Jeez my gun was empty breach open and I know safety is everything. He apologized he said he over reacted , I don't care, that guy could have easily shot me cause of his poor judgment. Furthermore I'm not going to be threatened like that. I'll still go there but I will not ever take that behavior again. Not acceptable. My take on the place is the owner needs to get rid of a few of there bad employees
Wonderful shop, everyone on staff is incredibly professional and helpful. Locally owned, and has an amazing reputation in the area for a reason. Signed up for an account here just to give another perspective. Shop here first and you'll never want to spend your money elsewhere!
horribe rude staff... I felt insulted for no reason because the staff was having a bad day... wont be back