Emanuel Jones: Allstate Insurance
413 Industrial Blvd, Mcdonough, GA 30253
Fax: (678) 432-7077
TollFree: (800) 951-2468
THIS IS THE WORST PLACE TO GO FOR INSURANCE.
On 8/18/15 My husband and I went in to see how much his policy would be if we added myself and my car. We were working with Susan V Johnson and she had poor customer service skills which put us off. Yet, we still wanted to see if we could stay with allstate. After the meeting we found that progressive was cheaper/better and told her we wanted to cancel the policy. She then told us we would still be charged for the month even though he was charged for his policy the day before 8/17.
What usually happens if you are refund for the rest of the month when you cancel a policy. This was weird but ok fine we just wanted to cancel and get out of there.
On 8/20, we emailed her to cancel the policy-- never received a response. On 8/31 we spoke with Jamillia who assured us that the policy was cancelled on 8/20 and we would be receiving a check.
Today 9/8 we check his account and there is a pending charge for Allstate insurance so we call Jamillia, who now has an attitude because we found she has lied about canceling the policy. We get some story about Susan quitting and not completing our request. BUT regardless of that, we spoke with her on 8/21 to confirm and she said yes, which shows they just try to get you off the phone. So she is screaming through the phone that its taken care of and we hung up and called the 1800 number and the agent told us the insurance was still active and never cancelled.
MORAL OF THE STORY
STAY AWAY FROM ALLSTATE AND THEIR SHADY BUSINESS PRACTICES.