I love the doctor and the staff. I originally came for an appointment then later came and picked up my glasses. They are so pretty and I get SO MANY compliments from them. I usually don't do reviews but my daughter told me to leave one to let everyone know that this place isn't as bad as some say.
Just as the other person said, the office is nice and so is the doctor. However, this is the rudest medical office staff I have ever encountered. I have been in upper management in the medical field for over a decade. If any of my staff treated patients the way they do here, they would all be fired on the spot. I spent almost $300 in this place AFTER insurance. I called about a warranty issue and I was given nothing but attitude from the girl on the phone. They ended up replacing my lenses under the warranty but would not cover the frames. I was told this AFTER they were ordered. I still have not picked up my lenses. I ended up ordering a new pair of glasses online at full price. I decide that I would rather buy a new pair 100% out of my pocket than to step foot in there again. I will NEVER go back.
I went once for appointment and after waiting almost and hour I got up and left. I would never go back and Customer Service was really bad!
My experience with 20 20 was a good one. They set me up with computer glasses and they are remarkable. Friendly Staff and have never had any problem.
This place is ridiculously over priced, customer service is the worst I have ever dealt with, and to take a week to get glasses back is unheard of in this day and time. They DO NOT stand behind their overly priced products or warranties!! My insurance directed me to this place but next year I will go where I am appreciated and valued as customer, and honors warranty on my girls glasses. Scratch resistance should mean NO scratches but to 20/20, it means another $30 for replacement lens!!!! So very disgusted with this place!!! How they are in business, I do not know......but hope to let other parents know you don't always get what you pay for, and shop else where before coming here!!!!
Please don't go here. The place itself is nice, and the doctor is nice. The other staff is rude. When I say rude, I mean rude!!!! The clinic itself will try to rip you off, if you will let them. I had insurance and they still tried to rip me off. This place put a bad taste in my mouth. Read the other reviews!!!! Also I called my insurance company and told them what happened!
I went to 20/20 this year for my exam. The doctor was very thorough and answered all my questions. They had a big selection of frames so it was easy to find something I liked. The optician was very patient, letting me try on as many glasses as I wanted til I found one I liked best. This is where I will go from now on for my eye exams and glasses.
Our family's visits to 20/20 Vision are always exceptional. It is family-owned by Richard and Melba Lyle, and the whole staff is very friendly and knowledgeable. They make you feel right at home. Dr. Thomas gives thorough eye exams and makes sound recommendations whether you prefer glasses or contacts or whatever you need. 20/20 has a very good selection of frames. Their prices are competitive. I ordered prescription safety glasses with my regular glasses, and Richard took extra care to make sure the bifocal line was in the same position on both pairs. They outshine the competition, especially by patiently taking as much time as needed to make sure your glasses are comfortable and adjusted for just the right fit.