Worst experience. To begin we are private pay so u can imagine we had to come up with $$$ pretty quick. First of all, I'm sitting in the lobby with my grandkids n they turn off the tv n lights at about 4:45. About 5:00 I ask if my husband is almost ready since I see that they are closing down, they tell me another 30 minutes. My grandkids ask for a snack from the very temping vending machine they have place outside the office. I figure it's past 5 and it won't hurt if they have a little snack. But No! I am told bu the office manager that my grandkids have to stay in or out n they cannot bring a snack in. I proceed to tell her that they are hungry n a little snack doesn't hurt anything n at this point I don't care about the rules. It's after 5 n they have shut everything off. I follow my grandkids out the door to help get their snack n the office manager locks the door behind me. My grandchild realizes that her phone stayed inside. We knock on the door n no one answers. We had to wait for a patient to come out to be able to go back in. We couldn't find the phone so I send my grandkids to the bathroom n vending machine to look for the phone n no such luck. When they come back into the waiting room, the office manager comes out n complains bc the door is getting dirty n she has to clean it. Accuses them of doing it on purpose n tells us that she's calling security bc we are rude n disrespectful. At this point the kids are crying n she continues with her frenzy. It's a good thing my husband was done n came out. Mind u we're still missing a phone, waited until 6 ( they shut everything off at 5) n were private pay! Professionalism is s under statement when it comes to this person.
809 W Chavez StEdinburg, TX 78541
He goes above and beyond with his patients I have the highest regard Of him as a Dr and as a person . He is kind gentle and very excellent professionally. I highly recommend him . One treatment I am better.
Dr Tavarez and Dr Joule are wonderful, however, Rosalva who is supposed to be in charge of front office has a terrible attitude and has trained her clerks to be the same. Don't even piss her off by asking for things that are the doctors responsibility because she takes it personal and you will never get what you need. It is very sad that Dr Tavarez is not aware of how damaging having that person as part of his staff is. Rosalva has no business working in the health care profession. Just like someone else mentioned, the office staff say things that supposedly the doctors say but is not true. Clean up your office staff Dr Tavarez and replace with staff who represent you and not their own interests. Your staff are ugly people.
It is very unfortunate that you and your spouse feel this way Mr. Carr, our office thrives to give the best customer service. It’s understandable human nature of people to get upset and say things that are only half true when they do not get their way. Although it is true that we do not overbook for any doctor at this office, we don’t ever leave a patient without medical care. If a patient calls we do offer appointments with any other doctor that is available, but sometimes the patient insists that Dr X is THEIR doctor and has been for the last X number of years and refuse to be serviced by any other doctor and agree to wait for the next available appointment. Doctor ownership is not option at this office, we are here to provide medical service to any patient in need for it, and if you’re sick you’re sick.Not a day goes by when we don’t hear about Obamacare and government changes for insurances on today’s news. This is such an uninteresting subject that it is no wonder these days patients are completely unaware of the requirements and recommendations for the doctor’s from their insurances. Our family practice is a business but it is based on the medical care of the patient in their interest and not at the interest on the doctor’s pocket book. Constant correspondence is exchanged between doctors and insurances daily to make sure that all the routine examinations are done yearly and to assert that proper treatment is provided for patient. A good description of all these requirements is provided in the insurance handbook and any additional questions can be addressed to member services number in the back of the card, if any doubts on services should ever arise. Every policy instated every action taken at Tavarez Family Clinic, even if it is not to the patients personal liking, is always carried out in the interest of what is medically necessary for the patient.
This is the worst place I've ever been to! The customer service sucks they are the worst caregivers. They don't acknowledge you at all and the staff and even the security guard is rude. They are here to help and instead they are on their phones and listening to music without a care in the world. Don't seem like want to be here at all. I don't recommend this hospital been once and never again will I go back 0 Stars.!!! If only that was a damn option
My Dr. (Dr. Joule) at Tavarez Medical Center is an AWESOME Dr. However, I don't feel the same about the front staff. Whoever runs the front office needs some training in customer service among other things. I needed a refill for one of my medications. I called and requested an approval. They told me they needed to ask the Dr. if she would approve the refill. They never called me back. The next day, I called and was told they still had not talked to Dr. Joule. Again, this second day, nobody called me back. On the third day, I called again. This time I was told Dr. Joule had said I needed to make an appointment to be seen in order to have a refill approved. I talked to Dr. Joule and she said she never asked I make an appointment to be seen to get a refill approved! On another occasion, I was ill and had to see a Dr. I was told there were no appointments available until the following week. I had no choice but to go see another Dr. Explanation I received for this is that Dr. Tavarez only allows a certain number of appointments per day and no other people can be seen other than those who have appointments. I never had any of these problems with my former Dr. Unfortunately, he retired and I had to find another Dr. Again, I don't doubt Dr. Tavarez is a good Dr., but the staff at the front needs to be trained in customer service. Staff needs to show they care about the patients! Not seem annoyed with patients!
Great service. Presidente staff pays close attention to their patients' needs.
I recently had to visit this facility with my 22 year old daughter and because she is still young and depends on me, i began to answer questions like allergy info etc. The nurse, at least I think she was a nurse, never acknowledged me but rather asked my daughter how old she was and rudely said," then you answer the question." There is a tactful and polite way of saying things or asking things, but this very rude person lacks that. My daughter even apologized to me for being spoken to that way. She felt that I was in that spot because I was helping her by taking her to this facility. I know it's just this one rude person and not all nurses are like this however, a facility is a reflection of their employees and vice versa. I live near your facility, but you have lost me as a customer/patient due to this tactless employee named Claudia Muller. This is the name I was given over the phone by the second nurse that assisted my daughter. I recognized her voice. I wish I could give 0 stars on my review. Thank You very much, Maritza Ortiz
Dr. Tavarez and his staff are awesome! We have been seeing him for about one year and we always get excellent, friendly treatment. We like how he takes time to explain things to us and how careful he is with our medications. His staff is also very skilled, helpful, and very professional.
Dr. Garza is amazing with her patients. The office is perfect for children . Very friendly staff.