801 N Ware Rd, McAllen, TX 78501
Reserved a room via Expedia and was running behind on the road and inquired on cancelling. I was running late and tired and preferred to get a hotel at my current location on the road. Called the hotel directly and spoke to an employee (M****s) who assured I would not be charged. I ended up getting charged and now the hotel manager (J. A.) states he cannot refund me because I do not have a cancellation number. I am very upset because I asked the employee over the phone TWICE, if I could no longer cancel then I would continue driving and arrive there late in the evening. It is my mistake to not have requested a cancellation number, but I would have expected more out of the manager to look into the matter and refund me the money his employee stated I would not be chraged.