Dear readers,I have worn glasses for approximately twenty years, that being said I have been a patron of various optometrists and lens stores. I visited the optometrist at Crystal Clear in February of 2015 for a vision exam as a walk-in. I was seen in a timely manner, but the doctor was a short with me in way that made me feel that he wanted to hurry up and get me out of his office ,even though there was no one else in the lobby waiting to be seen. The price for a contact lens and glasses exam without insurance was $85.00 with a one month trial pair of contact lenses which I found to be satisfactory. I returned to Crystal Clear in March 2015 with insurance to purchase a pair of glasses and had a horrible experience. I walked into the optometrist's office and asked if I could please have my prescription sent to their frames store (which is connected and part of the same business) and the lady snapped at me and asked me why I didn't just bring the one that they had given me on visit, the month before. After arguing with me she reluctantly sent it over 15 minutes later. Once I picked out two frames that I was interested in I sat down with my husband and began trying them on, in effort to choose the one that suited me best. As I wear glasses everyday this is a big deal and I like to feel comfortable during this process. The woman who "helped" me was so rude and began making personal attacks at me in an effort to hurry me up in choosing a pair. Then she went as far as to accuse me of stealing a pair of Raybans and asked her coworker to check the cameras. The coworker informed the woman that they had already been sold and that was why they were missing. The lady then preceded to check the cameras and then once she had seen that they had indeed been sold, she didn't apologize but continued to be rude. These people are unprofessional and do not deserve anyone's hard-earned money.I will not return and I hope management reads this and improves their customer service.
1519 E 6th StWeslaco, TX 78596
From Business: Our focus is to help patients enjoy a lifetime of the best possible vision. After Dr. Thurmond established the first location in Weslaco, we have since grown and you can now visit us at locations in Harlingen, McAllen, Mission and Rio Grande City. Call us to schedule a comprehensive exam.
318 W Nolana AveMcallen, TX 78504
From Business: Dr. Vanessa Chang is a Therapeutic Optometrist. She has been in McAllen for over 19 years. She offers Personal and Professional Eye Care to all of her patients. Dr. Chang is trusted by five area Lions Clubs. She will treat minor eye disease. She offers specialty, bifocal and hard to fit contacts and designer frames. * We A…
1506 E Griffin PkwyMission, TX 78572
From Business: Shah Eye Center is the Rio Grande Valley’s and Laredo’s total eye care center that is “Founded On a Vision of Excellence®“. Today, Shah Eye Center remains committed to achieving excellence by specializing in the treatment of medical eye conditions including cataract, retina distress, diabetes eye care, glaucoma eye care. W…
423 W Nolana AveMcallen, TX 78504
From Business: Dr. William B. Bieker is a Therapeutic Optometrist, Who Treats Patients with Eye Disorders. Dr. Bieker is also a Developmental Optometrist, Who Treats Children with Learning Disorders. Medicare * Medicaid * Insurance * Private Pay * All Major Credit Cards * Cash * Check ASSOCIATION OAA Member; Lang:Spanish & English
I was very pleased with their high quality work and professionalism, they truly deserve a five star rating. They gave me one-to-one attention, helped me choose the perfect frames, gave me the best eye-wear for my dollar. This is my third year in a row that I seek their professional service. I …
Yes the receptionist is a pain, they claim they are familiar with main insurances except blue cross blue shield that heals me back for several days
The doctor is excellent and I have been seeing him for years, but he needs to get rid of that receptionist that has been there for years. She has always been curt with all her responses and anytime I have asked her a question (that front office staff should be able to adequately answer)--that her been her general attitude. I'm sure that Dr. Ramirez is totally unaware of her attitude because when he is at the front handing or getting patient charts, her attitude is completely different. I've also have witnessed her be rude to other patients from the waiting room. I plan to go in about a month for a copy of my prescription and I'm willing to re-review that visit. It would be great if others who have been there can also have some input and share positive or unpleasant experiences they've had with any of the staff.
Horrible customer service!! Will be looking for a new eye doctor ASAP!
Called looking for replacement earsocks for my Oakley frames. Since they are a dealer I figured they might have them in stock if not order them for me. I was told that they were not in stock but could be ordered and would call me back with ETA and price. When they called me back I was told they could not order them for me since I had not purchased the frames with them. What! I was not asking for a hand me out. I was willing to give them my business purchase the earsocks. Definately will not think of them when it comes time to replace my prescription wear.
I have had such a bad experience with this office because I have needed them to help me fill out some paperwork for my university and they refuse to do so. For some reason they didn't seen to have a problem taking my money when I went in for an eye exam. I have been dealing with the manager, asst. manager and the front desk people who have spoken to the eye doctor who can not help me. Yet, they did ask me to go in again and have another eye exam done because I am experiencing headaches when reading for periods of time online. Simple paperwork that the university is requiring them to fill out and no one cares to help me avoid my headaches. Do you think these people are really going to care about your eyes and the condition they are in? I think not!!! I do not recommend them at all for your eye needs and remember if you need anything else they will not be there for you either. Good luck if you decide to waste your money on them.
I have had the misfortune of visiting this office.I was forced due to scheduling and urgent need of a new prescription.I asked for an appointment and the clerk let me know that their business specialized in walk-ins.I was told the current wait was 2 hours.After filling out all the necessary forms and providing my insurance details;I was invited to wait in the mall and I would be called to my cell phone when ready.The doctor himself was quite good and very helpful.Before I received my new contacts I was told that I had to pay for the visit.I asked at the onset of the visit if my insurance covered the visit 100% and was told it was.Now when I am blind to the world they want me to pay over $100.Later when I needed a new set of contacts I go to a local retailer to find out that the prescription I was given was not filled out completely.When I called the office they admitted to the mistake.I asked them to fax the corrected document. "we close in 4 minutes sir" so now I'm stuck.