My family loves Napoli's everytime we go the food and the service is great, there is not a thing that any of us have eaten on te menu that we did not absolutely love. My mother in law had her rehearsal dinner here for their wedding and there was at least 50 people and we had great service and great food. She went inside and made sure everything was correct when she booked and we showed up on time for our booking not 3 hours later, she also called the day before and made sure everything was correct and they were going to be ready. The people who own Napoli's are REAL Italians and yes they have accents. I am sort the other lady's wedding day was ruined, had she had gone In to the restaurant and called I am sure there would not have been communication errors. Who books a reservation then shows up 3 hours after your reservation? Maybe if she had showed up on time they would have been ready.
HORRIBLE!!!! I called a month in advance to book a wedding party reception for 6/21/14. I like the food here and it has a nice selection at a great price. I asked several times if they could handle a party of 50-the man did not speak very clear English so I wanted to make sure he understood what I was asking. He said they could handle it. I got married in Quinton-had people from Tulsa and OKC coming in and wanted us to all go eat after the wedding. When we got there they only had a table for about 15 set up...um I told them 50!!!!!!!!!!Then when everyone got there the staff was so incompetent they could not even get our drink orders right---just soda, water and tea people. Our reservation was for 3:30 we did not get out of there until 6 pm! The wait staff could not keep up-we had to ask for drinks because the server just kept walking by us and ignoring us! I know we got there at different times, but come on. They knew a party of 50 was coming ahead of time-that is the whole reason I called. I wanted everyone to enjoy a nice lunch before they headed home. It took and hour just to get our drinks! My brother-in-law was the first to arrive and he ordered apps--that never came-until an hour later after they got tired of the horrible service and left. I believe one of the girls was new---but why did they not bring in some more people when they knew there was going to be a party of 50 coming in. I was so angry...I called ahead to let them know and they completely let me down.And to top it all off the rude manager---who looked 12...gave my mom a gift card for $30-for the horrible service...then her would not even let us use it that day. He said we could use it on our next visit...UMMMM HELLO WE WILL NEVER BE BACK! I never write bad reviews but this completely threw a wrench in my wedding day. It was horrible. I had all these people come in from out of town and then they got horrible service and were treated rudely. That's what I get for not just going to Pete's or Isle of Capri--or even Roseanna's. I have a ton of family in the McAlester area that went to Napoli's regularly, but not they will never go back. If you want to be treated like a piece of dirt, then by all means go to this dump!
very good food and service ,fresh and great tasting