I would so give this place a zero if I could! Yesterday my boyfriend & I decided to grab a late lunch there. My boyfriend asked for a classic hot dog, no mustard just cheese and Cajun French fries. I asked for the new Cajun hotdog and Cajun French fries. Our food came out cold and completely messed up, but it wasn't the kitchens fault our waitress had failed to write it down correctly on the ticket which she never read back to us. My boyfriends plate consisted of a hot dog with mustard and cheese(with a hair in it!!) and parmasesn French fries and mine consisted of regular French fries and the one and only thing they got right ( my Cajun dog). I've worked in the restaurant business for years, and my parents own a restaurant so I was pretty understanding and we nicely told the waitress our order was wrong. It took her five minutes to bring it back to the kitchen and once she did they made my boyfriend a new hotdog and they POURED Cajun on our already cold fries. When I say poured I mean I'm pretty sure they used a whole can. I wanted to puke it was disgusting. The whole time the staff was rude to us. Never once did the waitress apologize.I will not return to this steak n shake.