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General Info
R & S house cleaning service Facebook page Matthews NC
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
Services/Products
Window Washing
Payment method
check
Neighborhood
Marshbrooke
Categories
House Cleaning, Building Cleaners-Interior, Building Cleaning-Exterior, Building Maintenance, Construction Site-Clean-Up, Floor Waxing, Polishing & Cleaning, Gutters & Downspouts, Janitorial Service, Maid & Butler Services, Window Cleaning
Other Information

Services: Window Washing

Reviews

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MS
Mike S.

12/06/2017

Overall

We found R & S house cleaning on Groupon and called. Rose answered all of our questions made us feel very good about using her services and we did!
They did a great job!

KP
Kathy P.

12/01/2017

Overall
Expertise
Professionalism
Promptness

Tried this company for the first time and I am very happy with the service
They provided
They were on time, were very nice and did a great job
Will be calling them again for monthly services
The owner Rose called and made sure we were happy with the service
And asked if there was anything else they can do for us
Before leaving she instructed the cleaners to check everything

Mary A.

09/14/2015

Overall

This was a horrible experience. The only positive part of this was the thorough cleaning, but the management was so shockingly rude, unprofessional, and aggressive with little to no real communication that I will never use them again and would never recommend them.

Ale1515

02/09/2012

Provided by Citysearch - 
Overall
Organized and reliable cleaning service

I have a soft spot for people that are really organized. The owner Rose is organized, professional and really lovely to speak with. On the first cleaning the ladies came to my house at the time that was mentioned to me in my email, with all of their supplies, but no vacuum and duster. I was a little upset about the no vacuum and duster cleaning company but after Rose explained that the reason they do not supply the vacuum and dusters is due to dust and allergens being brought into your home from other homes I realized she is right not to supply them. The ladies did a thorough job even checked after each other to make sure they did not miss anything. After they left I checked over some areas and was very happy with the reults but saw a few spots on the floor that needed more attention so I mentioned it to Rose when she called to check on the cleaning and they came back that same day and rewashed the floor in the kitchen. I do have to admit they are very nice ladies and do a very nice job. I am a very detail oriented person myself so if they pleased me I have a feeling they are doing pretty well for themselves. The price is a little more than I paid before for a cleaning company but so far they have been here three times and I have been very happy and feel it is worth the little extra that I pay for the peace of mind I get when they are done, thank you Rose, Seva and Maria.

nadinetissy

12/07/2011

Provided by Citysearch - 
Overall
The cleaning was so much more than I had expected!!!!

At first I thought that the rates were too expensive for a deep cleaning, the on going cleaning rates sounded reasonable and the windows are charged seperately from the house cleaning. I shopped around and still went with my gutt feeling to hire R & S she sounded like she knew what she is doing and my neighbor has been with her company for over 6 years. I was so happy that I did because for the first cleaning Rose sent 4 ladies to do the house cleaning, a man came with them to clean the fixtures that were way up high in the sky and all of the windows. They did a fabulous job cleaning th entire house and my interior and exterior windows were so clean that when my husband got home and I was showing him that they cleaned every area of the house he actually walked into my glass door. We both work and keep a neat home but with one child, 2 dogs it does get a bit overwhelming for me. They have been cleaning our house for three months now and are still doing an excellent job.I just wanted to say Thank you and have a great holiday season, I hope you keep busy.
Thank you!!!!

Rim123

10/10/2011

Provided by Citysearch - 
Overall
Believe the reviews!!!!!

If you are in the process of looking for a cleaning company contact Rose 704-904-7262, she is great the employees are great and the customer service is exceptional. I have three dogs but you will never be able to tell after they are done with my house. Our children do not recognize their rooms after the ladies leave and they try not to mess up the rooms so that the ladies are proud of them when they come out to clean.
They go above and beyond the regular house cleaning that we pay for and my house hold is truly happy with the service that we get from this company. Thank you ladies, I am a working mom with three kids and three dogs, you cannot imagine the excitement that goes on in my house before they come out.
Five stars are not enough!!!!!

lendmeyoureyes

06/20/2011

Provided by Citysearch - 
Overall
Wonderful Cleaning Service, Very Detailed and Thorough!

Rose and her team at R&S House Cleaning are thorough, consistent and a pleasure to work with. I've been extremely pleased with the level of service I've received from this company. I highly recommend them to anyone looking for a fair, flexible and very detailed cleaning service.

Mel343

04/27/2011

Provided by Citysearch - 
Overall
Every one should give this company a try, excellent work!!!

I cannot express the joy I get after they clean! My house smells of lemons from the pinesol, my bathroom toilets, shower and tub shine to a sparkle and my entire house is dust free. One day I came home early and they were just finishing up and did not notice that I was in the den I saw how they were cleaning the baseboards with a damp cloth, then wiped all of the edges of the floors,then mopped the entire kitchen floor and then in the end took a dry microfiber cloth and went over the floor till it shined. They are very good they respect the owner who is Rose and she respects her employees, I hope that they continue in this manor and they will never be with out work. I hope to continue with them for a very long time.

angieq9090

09/23/2010

Overall
Great work!!!

I am very happy to have tried this company, they do a wonderful job cleaning and the girls are very nice. I always have the same cleaning crew and for now they have been my company for six months and I am still very happy with their services. I am always looking forward to them coming. They are very thorough and Rose the owner is always calling and checking to make sure that the cleaning is to my satisfaction.

jessicap123

09/23/2010

Overall
Truly went beyond my expectations!!!!!

I believe that the owner of this company is just phenomenal she has incredible customer service skills and is doing a wonderful job with this company. The type of cleaning that they provide is really beyond your expectations. My house has never smelled and looked this clean. Thank you!!!!

rpen3

07/01/2010

Provided by Citysearch - 
Overall
Great Service

Great cleaning service. Very easy to communicate with, able to work around my schedule! The first clean was spot on. Excellent customer service, will be using them in future!

cmpcasper

10/01/2009

Provided by Citysearch - 
Overall
Better than the Big Name Home Cleaning Services

I have tried other big name cleaning companies and hated the way that they would clean my house. I happened to find R&S House Cleaning and spoke with Rose. She is very professional and cares about how her company is run. She was able to work with our crazy schedule, which is very important. The girls are very detailed oriented. I am very picky about how my house is cleaned, but they have exceeded my expectations. The prices that are charged are very reasonable for the service that is provided. I am very glad that we made the switch and plan on being a client for a very long time!

Jennyf

09/28/2009

Provided by Citysearch - 
Overall
Great work and wonderful employees

They clean everything: baseboards, window sills, doors and the door knobs, light switches etc, etc, etc. The owner Rose always calls or sends an email to make sure that I am always happy with the services, I am always traveling so I sometimes need to change the cleaning day and they never say no as long as I am the happy client they are fine with my crazy schedule. My house always smells great and looks great. The cleaning girls work really hard and are always so nice and respectful. I have to admit I am so happy with this cleaning service I want everyone to know about them and try them.

Jkruger

09/28/2009

Provided by Citysearch - 
Overall
Better than the rest

My sisters have been using Rose's company for about three years. My cleaning girl got married and decided to have a family and I started looking for a cleaning service. Rose came by gave me an estimate for the initial cleaning which was a bit expensive and then gave me a very reasonable bi-weekly rate. After the initial cleaning I realized that my cleaning lady really did not clean she just made it look like she cleaned. These girls cleaned everything and they do the same type of cleaning each time they are here. Rose is wonderful she came on the first day showed the girls the house and what she expects of them and makes sure that I am always happy. Thank you for the great work, I am telling all of my friends and co-workers about your company, keep up the great services.

shauna1212

09/28/2009

Provided by Citysearch - 
Overall
Best services that I have ever seen.

I am a stickler for great customer service, Rose the owner really is from the old school of customer service she is just wonderful and knows how to run her business and train her employees. The work that they do would cost double in other cleaning companies. Her prices are very reasonable for the type of service that they give. I am very happy that I have found this company. I am extemely picky about how I like my home clean and they have made me happy each time so far. Thank you for the hard work, with this company I know I am getting my moneys worth and more.

LTingley

08/28/2009

Provided by Citysearch - 
Overall
Great cleaning!

I've had cleaning people in the past and I've always been disappointed... not with R&S! I'm a clean ""freak"" and it's all done to my satisfaction. Love them!!

Youngtoles

05/19/2009

Provided by Citysearch - 
Overall
Very Professional Company

The owner as well as the individual who is assigned to complete my bi-weekly cleaning make sure I know that they work for me and that I am to let them know if things are not done satisfactorily. Other services that I have had in the past don't make you feel secure in stating your desire to have things done a certain way. It's more a matter of this is my routine in any and every house I enter. Not with Rose and her ladies. They really pride themselves on cleaning well and to your satisfaction. They are super!

CharlotteKindergarten

05/14/2009

Provided by Citysearch - 
Overall
Reliable

Rose, the owner, is always available when you call. She is prompt and flexible with my schedule. Elena, our cleaning lady is always careful with furniture and decor and she is willing to work around my toddler's nap schedule. My bathrooms have never sparkled so much and they stay much cleaner much longer! She comes once a month and it is perfect for our house! I have already recommended this company to other friends in my neighborhood!

evanjohn

05/13/2009

Provided by Citysearch - 
Overall
Very well trained cleaning crews and very respectful.

I am happy with the cleaning services from R & S, I have been with them for almost nine months, I stayed with them because they are very efficient, reliable and the ladies are very respectful. They do a wonderfu job to make sure that my bathrooms are disenfected, the kitchen is grease free, there is no dust left anywhere and that my hardwoods are cleaned properly. They clean a little longer than other companies but the work is much better. Rose the owner stays on top of things by calling and or stopping by unexpectantly to check up on the crew to make sure that the work is being done right. The ladies do need to speak better english, but I have to admit their work speaks for them. They are extremly hard working and they seem to be happy to work for their employer, that means alot. Rose you and the ladies are doing a great job please keep it up.

janem34

05/13/2009

Provided by Citysearch - 
Overall
Pleased beyond belief.

Just as promised by Rose my entire house was cleaned from top to bottom, corner to corner. I am very pleased with the deep cleaning that the girls gave my home today. The girls worked extremly hard to get my house into great shape for the regular bi-weekly cleanings. I am too busy with 3 kids, a husband and part-time job to clean the house as well as I would like to. Rose is wonderful, she listened to what I wanted, set the schedule to my preference and gave me a rate that I was happy with, because I told her how stingy my husband is. Thank you so much girls and I am looking forward to seeing you in two weeks.