Not just disappointing, but much much worse. Stay away from this company and their other companies (the great backyard place, modern backyard). The owner just told my wife she wont come back if we dont stop posting. She also said it's our fault because we have termites. Huh? Did they see them? No. Are they sure? No. But she went on to say it would be a good thing if we did cuz insurance would pay for repairs. Wow. Horrid customer service. No return calls. No communication. Missed appts. Showing up without appts. Leaving massive holes in your yard for weeks so your kids and dogs can injure themselves. They blame everyone but themselves. We have had our pool for a year. We have leaks that have caused massive erosion under our concrete deck. The deck has sunk now to create a trip hazard. Not their fault they say. It's the manufacturers fault, blame them. Leaks don't cause this kind of erosion they say. It's your fault they say. We dont have to install a well-point even though the manufacturer says we do in their installation manual. Oh we wont be here tomorrow cuz one of our pools has floated out of the ground and those customers are more important than you.Be ready for all the lies...I called you back. I sent you the info. We will be there on Monday. I emailed you. I emailed your spouse. Oh we had to fire "_____" fill in the blank. I sent you the estimate for the spa you wanted since we destroyed your backyard, sod and concrete deck and you were trying to make something good out of this. Honestly, the thing that IS my fault is hiring this business in the first place. It's so relaxing to sit by the pool!
I am very happy with my project result by Lombardo Pools. We built a large concrete pool and so I knew the investment was going to be substantial, which is why I spent a lot of time vetting the options and discussing details of the quotations. During this "quotation phase", several pool builders dropped out I guess because they were either annoyed by my questions, or did not want to wait as long as I wanted to, until I had made up my mind. Out of 7 or 8 companies contacted, I had 3 which stuck patiently with us until we made our decision (this took about 2 months, by the way). At the end, our decision was not only based on the best price, but also on the impression of professionalism and technical understanding (I am an engineer myself so I always want to understand everything). Lombardo Pools did not come out with the lowest price (while the differences were in the +/- 10% range after everything was comparable) but I had by far the best impression for technical detail knowledge.During the "construction phase", my impression was confirmed. Keith Lombardo advised more than once not to rush (although we were getting excited and kind of impatient ourselves) but instead to keep e.g. concrete curing times as they have to be and to accept lead times for special request features. So, it took longer than planned to complete the pool, but this was also due to the need of our special requests, the way it should be done, and of course a harsh winter which also cause some unplanned delays. So - if you want to have a gunnite pool built in 6 weeks or want to go with the lowest offer: Lombardo is not your partner. But if you want to have a very professional installation, have a lot of special requests, and be happy with the result in the end for hopefully a long time in your life: Keith Lombardo is a choice which I can surely recommend.The only small area for improvement potential is related to communication: Double checking of information can avoid a misunderstanding in planning. I had a small issue there, but it was corrected fairly, quickly, unbureaucratically.The end result - and that is what is most important I believe - was a pool which I am sure was built to the highest standards and exactly our expectation. Maybe we paid slightly more than with the "large firms", maybe it took a little longer, but for us quality was a higher goal than speed. On a personal level: Keith Lombardo was before, during and after the process very kind and accessible. You can tell he and his team are in the business for a long time and they know their job. His team members also were always mindful and helpful (there is much less outsourcing than with larger companies, I guess).Overall: Rating A.(Quality, Professionalism and Service: A+, Communication: A-)