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Waikem Subaru

Map & Directions
(17 Reviews)

4231 Lincoln Way E, Massillon, OH 44646

(330) 478-1801

CLOSED NOW
Today: Closed
Tomorrow: 9:00 am - 8:00 pm
66
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
SunClosed
Brands
Subaru
Payment method
financing available
Other Email

Categories
New Car Dealers, Auto Repair & Service, Automobile Leasing, Financing Services, Loans

Reviews

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Chrissie S.

09/30/2017

Overall
Expertise
Professionalism
Selection

I leased my first Subaru today from Rick Spieth. He was very helpful in talking to me about the different vehicle options and letting me test drive several cars until I found the right fit. I never felt pressured to make a decision which was so nice. I'm very happy with my new Impreza and would definitely go back to Rick for my future Subaru cars!

Kayla W.

07/16/2016

Overall
Selection

Brennon M. Willson was very nice and caring. Knowledgeable and not at all pushy. I highly recommend!

Lynsi B.

10/13/2015

Overall

I recently came into Waikem to make my very first vehicle purchase. The facility was clean and the staff was helpful and kind. Matt Drexler made my experience surprisingly easy and fast. He listened to my concerns and explained the pros and cons thoroughly of each vehicle I showed interest in and helped me narrow down my search. I bought a 14 Nissan Rogue and it is perfect for my needs!

Camille B.

09/20/2015

Overall

We had a great experience at Waikem Subaru. Matt Drexler was our sales consultant. Prior to our purchase, we spent a significant time emailing and calling one another to obtain further information about available vehicles and the details of the price offered for our trade in vehicle. He was incredibly kind, prompt, and caring. He absolutely stood out among various salespeople we've met over the years as the best we've ever had. Thanks to Matt and Waikem Subaru for facilitating this purchase!

Kathleen C.

08/23/2015

Overall

I assisted my family member in the purchase of a Legacy Subaru from Rick Spieth. I must say my first introduction to Waikem Subaru by another salesman was not positive because that salesman spoke in language that wasn't factual, accurate, specific, and he was not timely in his promises - therefore I had no trust in his words. It was agreed that if we were going to continue with this purchase I would be able to work the deal out with Rick. This became a wonderful experience. Rick was not only kind, honest, and educated in his speech, his words were trustworthy. Rick would tell me he would obtain certain information and he did so as timely as he promised. Rick made himself available to me not only during work hours but while on his personal holiday. Rick put 100% energy into this transaction and handled the entire deal 'soup to nuts', to use a phrase my Grandma would use. The reputation for car salesman in my experience is lacking but Rick turned that reputation around. He can be an example to his peers. I hope he receives the credit for this sale. It was a pleasure and honor to purchase the 2015 Legacy from Rick. Thank you for all that you did so that my family member is now driving a safe and reliable vehicle. Yours truly.

Sherry M.

07/13/2015

Overall

Matt Drexler was my salesman and he did a wonderful job taking me around to look for the perfect car. He was patient and diligent. I would definitely recommend Waikem and Matt Drexler to my friends and family.

John B.

03/31/2015

Overall

Erik Bettinger was my salesman, and he was very nice to work with. He was professional and did an excellent job showing all that I needed to know about my new 2015 Forester. I have a friend who is buying a Forester later this year, I am recommending that she talk to Erik. The experience was enjoyable, and I plan to buy cars here in the future.

Monica D.

03/29/2015

Overall

Rick Ballas was wonderful to work with. HE went out of his way to make me feel comfortable. He made sure I left with the car I wanted at the best price. Excellent service, thanks again, Rick!

Linda C.

02/21/2015

Overall
Subaru

Steve Turner was my salesman and he was great. He helped me get my Subaru Impreza and my experience was wonderful. He treated me with respect. Everyone was really nice. I will go back when I want another car.

Sharyn M.

11/16/2014

Overall

My husband and I bought a Hyundai Elantra from the Waikem Subaru dealership. We had Ian Ross,as our sales consultant..he was very nice,and knowledgeable..He called the next day to check on how we liked the car,and to see if we had any questions..all the sales people were nice,we had an enjoyable experience at Waikem. Sharyn Moorehead

Carol M.

11/02/2014

Overall

Erik Bettinger was my salesperson. The entire process went terrific. I knew what I wanted & Erik was patient & incredibly knowledgeable. I felt like I was his only customer. Very Happy

Becky S.

11/01/2014

Overall

It's been a few months now that I have had my Subaru Legacy that Rick S helped me purchase and I am still loving it. He helped me through the whole process making sure I was getting EXACTLY what I wanted. I live in the snow belt and have never felt more confident and safe when driving in a snow storm as I do in my Subi! So worth the trip to Massilon! This is my second Subaru and I am trying to get my sister into a Forester now. I don't think I will ever NOT buy a Subaru.

Ken W.

08/26/2014

Overall

Had an excellent car buying experience - my Subaru Forester is efficient and affordable, and the sales staff (especially Eric) were knowledgeable, honest and courteous. First class service!

Cynthia S.

05/24/2014

Overall

Eric was my salesman, and I walked out of there with the car I wanted, at the price I wanted. Fast, efficient, and easy to work with. I would definitely shop here again!

lori.ballas

03/31/2014

Overall
Thanks to Rick Ballas

Thanks Rick for the great customer service. These days it is hard to find good CS. We appreciate all the work you did for us. If anyone needs a referral, I will send them your way. Thanks again for working with us.

Becky S.

02/05/2014

Overall

Rick did a wonderful job! He made me feel so comfortable and confident throughout the whole process and I love my car! Great customer service all around.