What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
500 Foothills PlzMaryville, TN 37801
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
198 Foothills MallMaryville, TN 37801
From Business: Welcome to your local Sears Auto Center in Maryville, TN. We have all the essentials whether it’s automotive repairs and maintenance, new tires, batteries or if y…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Very honest, laid back and down to earth staff. We greatly thank you for your service and will be back
I have been a very loyal customer at Jrj,the staff is very friendly.My first couple of experiences were great,I’ve spent well in excess of 3000$ dollars in the past 2 years!Recently I’ve had a oil leak on my Audi which Jim told me he can fix 500$ Fixed valve cover gasket which did not stop leak!Was told now we can see the leak better because the oil pressure has improved.So Jim tells me the leak is coming from oil pan gasket so I spend 633$ to replace it bring the car back home.I’m getting ready to move to Nevada need the Audi to run with no leaks starting new job and need transportation back and forth,the whole reason I’m having the work done to begin with!Car arrives and I drive it to work it’s still leaking exact same spot low oil light comes on,so now I’m having to buy quart of full synthetic oil which is not cheap.At this point I call jrj and explain that the oil leak is still there exact same spot!Jim replied take it to a Napa certified garage so I find garage and take it there and spend 40$to see exactly where the leak is coming from 15 -20 minuets later they have a definite answer where the the leak has been coming from the whole time and it wasn’t valve cover or gasket!A quality shop will run die in your oil to find a oil leak not guess while customer comes out of pocket,the shop also informed me that where the leak is dripping it looks like upper or lower gasket if you don’t take the time and guess!After informing ,Jim he said well let me talk to the owner and see what we can do for you,it took almost 2 weeks to hear back after calling every day!He tells me the owner doesn’t really know that shop they sent me to so he can’t take there word he says he could probably help me if the car was in Maryville!This is a shop that will not stand behind there work or there customer.I paid to have a oil leak fixed and what I got was nothing 3000$ later now I have no transportation and a new job and still have oil leak!!!!!BEWARE
I called them to set an appointment and they were down right rude to me! I had talked to them about 3 months earlier and they were nice so I don't know what happened. I will NEVER recommend them! They asked me what was wrong with my car and I tried to tell them and they talked over me when I was trying to tell them they wouldn't listen to me They did that several times. I found another place and they were VERY accommodating and polite. No one deserves to be treated badly when you are willing to do business with them. Don't go to Richard Jones he doesn't deserve your business.
Very pleased all around! I had several things needing attention, and the Service manager patiently went over each with printed quotes. Even took the time to show me one concern with the car up on the rack so I could see it. I was given a ride to my work and picked up later which was extra nice. Repairs were reasonable, and no problems. Highly recommend!
I've done business with these guys for many years. They have at least a couple hundred years auto parts knowledge between the group as a whole. 99%of they have what you need in stock. If not they can have it before close if they order before noon. It is the autoparts store of the past that has survived into the future by being friendly, fast, price comparable & above all they stand behind their parts & about unheard of is they keep their word. They also still don't care to pull out the books from yesterday's time to look up a part. Seems nowadays the big chain parts stores has lost the connection with people. And if some kid behind the big chain counter can't find it on the computer your screwed. Most of them can't tell you the difference between a TPI & MAP sensor. In a nutshell. If you want good quality parts, fair price, and the right part the first time. Go see the guys & gals at your Garner Brothers NAPA. I'm glad I did & have continued for years. Tell'em Crazy Dave sent you and they'll probably smile and laugh saying uhoh. You'll be glad you did. I have zero regrets & sure you won't either.
Adam and his crew are not only professional in their work but have the customer's best interest at heart. They are also very timely and have always been able to accommodate my work schedule.
Horrible customer service and care! They did work on my vehicle without giving me an estimate after I requested one and then tried to charge me more than my regular mechanic. Very dishonest and will lie to get what they want. They lost my spare key and then figured out they locked it in my vehicle but accused me of trying to make it harder for them by locking the keys in the vehicle. I handed the mechanic my keys before leaving my vehicle there. Be prepared to be taken advantage of.
Warning!!! Stay far away from this guy!!! He is a crook! He has had a friend of mines engine for four years. That's right four years. We finally got it back in pieces. Thanks for nothing. Litigation soon to come.
IN AND REPAIRED AS PER THERE INSPECTION, COST WAS CONSIDERABLY LOWER THAN COMPETITORS, FRIENDLY, CLEAN WAITING AREA, KNOWLEDGABLE MECHANICS, NICE PLACE TO GO--HIGHLY RECOMMENDED
I have been to tiptons 3 times..the prices are fair, and its easier to get things done than auto pro..they have treated us very fair..I would definitely recommend them to someone on a budget.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.