staff is great. food was ok last visit but also kind of cold. I'd go back again, but it's expensive for fast food too
Doesn't even deserve 1☆star 🚫 Every single time I have visited this McDonald's location, my food order has always had mistakes & incorrect items that I didn't order. Yes they will replace it but I've had to go back the next day or that day it occurred during... for them to "fix" the order for the correct items I did order. I have went back again after having the order replaced & still got an order from them that bad mistakes yet again. Its ridiculous for customers to waste gas, time, money, etc over their actions, mistakes, or excuses. Don't waste your time or money there.. Its awful.
I go to several McDonalds in Maryville, TN and all of them are owned by Tom Cochran but the one on 411 near the new Walmart is one closer to me. I catch hell every time I go there from my wife because she likes the ROUND EGGS in place of the SCRAMBLED EGGS. Two of the McDonalds provide TWO ROUND EGGS in place of SCRAMBLED but this one only provides one. I have talked to managers at all three stores and got a variety of answers including the fact that the ROUND EGG cost more. Maybe McDonalds should charge more and also provide a picture on their website with ROUND EGGS like they do with SCRAMBLED EGGS so the CUSTOMER knows what to expect. The BIG BREAKFAST also shows SAUSAGE with it and I understand you can swap SAUSAGE for BACON but you should get what you order and what you pay for. I ordered one with SAUSAGE and one with BACON and got BACON on both. Living over fourteen miles away I wasn't going back.Nothing LESS or nothing MORE is what I expect. Very frustrating.Alex Lawhon
We go through the DT here often and tonight, 10/17/16, we were given the best Customer Service I've ever had at this location. The young man's name was Christian and he was working DT window #2. Thank you Christian keep up the good work young man!
My experience was terrible. I went to this taco bell at 12 30 on a sunday and got a 5 layer, a free taco that i had a coupon for and a large water. This woman was very rude. She told me that it costed 4.60 to which i asked why it was so much that she told me because the water she charged for a small water for a 1.20. So when i asked her to take it off for two small free waters it went down to 1.16 so i dont know how it all added up to 4.60 with tax. Afterwards to find out they put rice on my five layer and lettuce on my taco that i told her specifically not to. So i exerienced her being rude, messing up the total and my order. Dont reccomend anyone going to this taco bell.
I have had alot of complaints to this stores manager. It's always about the chicken tenders. The complaint has to do with the quality. When I order, (drive thru) the chicken tenders, I always specified that I want them fresh. Only once after I talked to a manager, did I get them fresh. Today, when I ordered, I again specified I want them fresh. Again they were burnt and dry. I tried to call the store with the phone number on the receipt, several times and all I got was a ringing phone that eventually went to a noise. That sounded like a fax machine. The number I called, 865-982-6937. I will never go to a Hardees again!!
Tonight, I don't get to eat a meal I paid for. I am in food service myself. (Maybe why I have great reviews, I actually care). I ordered 4 drinks, 4sides, and 4 sandwiches. Over $30.. I ended up with 3 drinks, 3 sandwiches, and 2 sides..... that was expensive! Stay away!
I went to the Maryville location today, ordered a tray and sweet tea, my hamburger was not the one I ordered, the fries were old, my sweet tea wasn't sweet..... This place use to be good .. Not any more!!
I have stopped at this McDonalds 2 times this week. I got a Sausage Egg biscuit on Tuesday. The biscuits were burnt. I didn't find this until I got to work. I just bought another one this morning and is was so burnt I threw it away. My advice is to find another McDonalds!
Watched 5 people walk out waiting on service. The food was horrible. Employees just standing around talking. When I finally got my order after 40min the order was wrong and had to wait another 40 min to get it corrected. Won't ever eat there again.