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Hours
Regular Hours
Mon - Fri:
Extra Phones

Phone: (360) 651-7339

Neighborhood
Smokey Point
Categories
Patio & Outdoor Furniture, Altering & Remodeling Contractors, Awnings & Canopies, Building Materials

Reviews

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BC
Bob C.

09/11/2019

Overall
Selection
Service

Really confusing, got what I wanted without trouble, but to get help after the sale is impossible. Have called for help three times over the summer, no return call.

Bradfo

05/23/2012

Provided by Citysearch - 
Overall
Poor installation, poor customer

Poor installation, poor customer support. Once they have your money, you are on your own.

Mark421

08/19/2011

Provided by Citysearch - 
Overall
Difficult to work with, didn't listen to my need

I chose APC in Marysville because they specialized in what I was looking for, and were also local. I had an existing deck covering that was leaking, and wanted to replace the plastic panels with new ones.

I spoke to Tom and reviewed my issue, and he described the products they offered. He had a ""hard sell"" method that was annoying, so I decided to ask specific questions about his products and cut the conversation short. I was very interested in his products but I found him difficult to direct him away from his ""script"" to helping me solve my issue.

I armed myself with some photos of my patio roof frame hoping it would help clarify my need and returned a couple days later. I met another sales person there and I began to describe what I was looking to accomplish.

He seemed genuinely uninterested in my need and launched into a similar hard sell sales pitch about his product. I am not someone who enjoys sitting through this type of sales talk, so I continued to redirect him to answer my questions regarding my need. Each time I did so, he became increasingly and visibly agitated, telling me ""I?ve been doing this for 30 years!"" and ""I have been answering your questions!"".

After just a few minutes of his continued sales pitch that had little bearing on the solution I was seeking, he suddenly told me to ""take your things and just leave"". It was a rather surreal moment, but it suited me just fine because this was clearly not a company I could work with. He also belittled me as I was leaving, which I found amusing at that point.

I ended up contacting an out-of-sate vendor I found on the web dealing in the same material. They listened to my needs and answered my questions with courtesy. I will be ordering $4000 worth of material from them as soon as I finish preparing my roof frame.

My visit to APC was very disappointing to say the least. I would not recommend using APC for your patio roof needs, especially since there are many other vendor options available to fill this need that are willing to listen.