What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
11825 Dorsett RdMaryland Heights, MO 63043
I was very surprised at how quickly my car was repaired, and thought that the manager Jeremy was a delight to deal with. A+ service all around.
2055 Westport Center DrSaint Louis, MO 63146
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From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Maryland Heights area, turn to Safelite AutoGlass. Those in Mary…
11264 Midland BlvdSaint Louis, MO 63114
From Business: We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our …
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I was a little nervous about buying an extended warranty for my used car until I spoke with Mack Green. He was professional, clear and concise on how the policy worked. His top notch customer service is a thing of the past!
I did a lot of shopping around and it was very apparent that NVPS was not only the best value but also has a staff full of outgoing people who actually converse with you like a person. I found this company is also VPA certified which is huge because most others are in fact not! I will definitely be staying with them!
Went there because Auto Zone told me I needed a spark plug replaced. I called and called with no answer. I decided to go there and told him what I was told. He said leave the damn car and I will get to it. I asked if I could call back later to see if it was done and he went spastic. He started cussing me out and going in and out of his office. I thought he was going to pull a gun on me. DO NOT GO THERE UNLESS YOU WOULD BE READY TO KNOCK HIM OUT TO GET SOME SENSE INTO HIS HEAD. With such a bad attitude why even have a business. Would not recommend him to anyone.
I took my car to Pete in May to have an O2 sensor replaced and he did it on the spot for significantly cheaper than anyone else had offered to. I vowed I would be a return customer from that day on ..... however the very next time I had an issue I received the worst treatment I had ever encountered with any mechanic. I called to ask about leaving my car while I was on vacation to have a repair done and he told me to call back the next morning. Upon calling the next morning I was greeted by his wife with a very accusatory tone asking why I keep calling her husband (this was only the 2nd time, and he had personally told me to call back in the morning). He told me he couldn't make any agreements over the phone and that I would have to schedule a time to bring it in and passed the phone back to his wife. His wife then argued with me for several minutes about how I can only bring the car in at 10am. I informed her multiple times that I work at 10am and could bring it by at 4, since they dont close until 5 that shouldn't be a problem, and she proceeded to tell me that they have children and cannot be at the office, making no sense at all, especially when I can leave the car for a whole week ... and after she repeated herself for the 7th time and would not let me talk let alone schedule an appointment, I had to give up and hang up the phone. I did exactly as directed and was received with hostility and refusal. This is not how you treat returning customers. Pete just lost my business. If you choose to trust Pete with your car, I suggest driving there in person rather than bothering his wife on the phone, because she is impossible to conduct business with.
Terrible. High Pressure. Likely a scam. They didn't want to let me off the phone and tried to get me to make a payment right away. Representative got very rude and defensive when I told her that I needed to check with my fiance first.
I agree, this business does not deserve a star - but one is required to leave a comment.This is one of the most rude business interactions I have ever dealt with. They called me in the middle of the work day, put me on hold 3 times and transferred me to 4 different people before I even knew what the call was about! Insisted that I pay a $400 down payment TODAY to reinstate my coverage (followed by 12 payments of $233). When I said I needed to speak with my husband and discuss with him first, they would not let me get off the phone. Insisted that they conference him into the phone call. I explained that he is also at work and I need to check first to see when he will even be available to take a phone call - and they still insisted that we conference him in now. I asked repeatedly if I could speak with him and call them back after we have had a chance to discuss and they kept saying (very rudely might I add), "I know it's not a priority to you now because your car runs fine, but most people don't call us back so we need to take care of this now." Like I give a rip what most people do or don't do. The lady spoke over me with every sentence and obviously wasn't listening to a word I said. I would rather have no car at all than to deal with these people again. Changing your pushy tactics and eliminating your rude employees should be your top priority.
They have another number now: 877-336-0715, and they think I still live in a house I have not had for four years. They also told me that my three year policy that I got from them while living there (obviously I didn't) was about to expire, and i needed to review. When i laughed at the man then he tried to tell me that I needed to change my tone of voice, and I told him what to do with his policy before hanging up. They immediately called back with their 314 area code number, and then I did have a "tone" and an "attitude", and they hung up.
This is a scam. They didn't have all of the information about my car that someone would have and claimed I purchased my vehicle in 2006 (it's a 2007 and I bought it in 2009). They said the wrong dealership that I purchased it through and were adamant about forcing me to give them my credit card number.Ever time I refused and ask for a phone number to call them back, the more intense they got telling me I had to do this now because I was in danger of having to pay $3,000.00 for a new transmission.My extended warranty on my car is for 100,000 miles and I have 74,000 on it so far.This is a scam.
This is a scam. They try to get your credit card number while on the phone. You will get placed on infinite hole, or sent to voicemail when calling them back. You will never reach them again via phone. (You may try calling any of the number on their website to validate my statement now)Their address is fake. It is the address of other business. After you gave them the credit card, they will send you a coverage package in a couple day. Those are fake documents, and you won't be able to file a claim. Those document are just to trick you into believing they are legit. And so you won't find out until you try to file a claim.Please stay away from them. They operate under some other similar name. One of them is Autoprotectiondepartment.com
They called me repeatedly. Finally when I did answer I was told that I couldn't see any of the paperwork or the policy. Had to pay with my credit card TODAY. Sales person was very rude and tried to pressure me into a purchase. I ended up hanging up on him. I just got another call today saying that I could get a better policy for less. Needless to say, I don't care about the price. I'm not buying it. Very negative experience overall.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.