What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I always go here when I need something done to my car. Last time I was there the windshield washer wasn't working. Since I had the same problem with my rear windshield washer I assumed it was the same thing, a relay. Pleasant surprise, just a loose connection. No Charge!!
My first of two experiences with Cupps involved their not wanting to accept a voucher booklet ticket that they sponsored for free oil, oil change and lube. Fast forward a decade: On the internet I saw a picture of what I was looking to rent from UHaul(not under Cupps name), a refrigerator dolly.. I called and told the fellow on the phone I'd be over in a few and asked if he preferred credit or cash. He didn't respond to that, but let me know that it would require a one hundred dollar deposit . "Even with a credit card"? I aked. Yup , its our policy he answered. " Cupps or UHauls", I asked. Ours, he answered. Needless to say looked elsewhere and discovered Tri-State Rentals where I was met by a very friendly atmosphere of helpful and polite folk that set me up with the hand truck that I needed, helped me to load it into my car and charged me about 11 dollars with no first born promissory.Kudos to Tri-State and Leopards do not change their spots to Cupps.
Always been reliable and honest-- great local business. I have been going to Cupps for nearly 10 years
Brian McKinney has never done a restoration job before. He quoted me $2,500 and kept changing price, finally two weeks ago we settled a price and I came into make a final payment after he called me in to pick up car because he was done.When I came in, he car was not done. They threw away my hood and lost parts to my hood that are incomplete. The paint isn't right color on the hood and side mirrors. I have a stencil for the hood and it is painted wrong on the hood. And my graphics were never put on. With all this Brian said that I now have to pay $1,200 dollars more because he has more in it. We had an agreement and he changed it. I called him a liar and he said "yes I am, but what are you gonna do about it, pay it in 30 days or the car is mine". I argued with Brian and he told me to get off his property I said it was unfair. It all ended with Brian hitting me with his car and driving off!!! He currently has criminal charges against him and soon a lawsuit. Do not do business with this man!!!!!
I get all my work done here and have been dealing here for over 10 years. It is a professional clean shop with ASE certified Technicians. The Guys are really knowledgeable about tires and service and do a great job with a 2 year warranty. As for me and my family we wouldnt go anywhere else.
Worst place ever. Vehicle sat there for 3 weeks and they did nothing. 4 th time car has been there for same issues. Said they did try but I know for a fact the car sat in the same spot for 3 weeks and didn't move
They charge you for work that they know isn't going to work, knowing what is needed to correct issue, then charge you for correct fix. Shysty. Beware
I have been taking my cars (4 total with my household) to feltners for a few years. I went with my son to get his car inspected, this was his 1st time so I wanted him to know the process. They inspected the car and told me it would be rejected because of a torn wiper blade and the srs sensor was on. Tim Feltner said he could run a diagnostic, I said ok. He came back after 5mins and said the "airbag computer is fried." I asked him "is that something people repair or is it too expensive?" He said "I don't know lady you can do what you want" He was by then very annoyed by me and went in his office. My son and I looked at each other &wondered why he was so rude. We then paid our bill and I noticed they didn't charge for the diagnostics. I told the receptionist she said you're right then went to ask Tim Feltner if she should charge. Of course charge, I am honest and If a service is provided I will pay. I asked her if the reason it failed was on there, she said I'm typing it.. So after paying for the diagnostic I left. When I got home I looked over the invoice to see the code the diagnostic machine gave. It was not on the invoice but the receptionist wrote what Tim Feltner told her bad srs sensor. After doing research at home there are many different things that could give off the general problem. I went back the next day and asked if I could get the exact code it "supposedly" gave yesterday. Tim Feltner said "i don't have to give you that code!" I was shocked. Why wouldn't he give it to me? He said you don't fix it here, then Im not giving it. I told him you didn't give me an option to fix here, you were annoyed with me and turned around a stormed in your office.He said Im not giving you that code now leave before I call the police.I then turned the recorder on my phone on.He was screaming and I told him Ill wait for the police because I paid $60 for a service and you should give me the info I paid for. He still screamed and I told him he was being recorded. After all the yelling and screaming he did, which was recorded, he went back to his office and slammed the door for a second time. So after 3 police threats that he didn't call on, I was perfectly fine with him doing so, and 30 mins of begging for the code I spent $60 for, I left. The receptionist gave me another copy of the invoice I had just gotten the day before..no code. When I got home and told my husband the way I was treated he went to feltners to remind him of his poor customer service. He then lied and told my husband that the code is on the invoice. WELL NOW IT WAS! He had gone back into my invoice from the previous day and altered to appear he was right. He tried to make a fool out of me and my husband. Tim Feltner was very dishonest towards us. I have the proof in recordings AND the 2 previous invoices with NO CODE and the 3rd that he altered With the code. He tried to make a fool out of me and my husband but only succeeded in giving me proof I needed to show his deception
ET REPAIR IS KNOW LONGER AT 237 W MARTIN STREET THERE IS A NEW BUSINESS THERE IT IS CALLED MARTINSBURG AUTO REPAIR...
Have had several things done to my car. Fast service, professional atmosphere, very affordable!!! I was very satisfied. Would recommend to anyone! :)
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.