Elite LimoAdd to Favorites
4961 Pacheco BlvdMartinez, CA 94553Map & Directions
Saved to Favorites
Please contact the business for updated hours/services due to the COVID-19 advisory.
TollFree: (888) 695-4668
Elite Limo Service Inc
01/20/2009Provided by Citysearch -
My wife and I contracted with Elite to provide a 6 passenger limousine for my parent?s 60th wedding anniversary. When my wife made the reservations it was stressed the physical limitation my parents had and was assured that every accommodation would be made to ensure their comfort. The day before the event, my wife contacted Sharon to confirm everything was in place and no issue was anticipated.
The driver showed up as scheduled but this is the only thing that was right. What arrived was an SUV with bench seats! This was for my parents 60th wedding anniversary which was totally ruined because of Elite's service or lack there of. We had arranged a surprise party at the Top of the Mark in San Francisco which we could not make due to your companies failure and apparent insensitivities towards our plight. When we called your office we were told by your dispatch person, David he might be able to get us a limo in an ?hour and a half or 2 hours but an SUV was the best he could do?. Based on his tone of voice, I couldn?t help but feel his thoughts were ?Oh well. Take it or leave it?
Our plans were ruined, my parents could not climb into an SUV, the event we had planned had to be canceled, and the memories we hoped to have can never be. No record of an attempt to contact us and inform us of the problem shows on any of our phones and your people in Concord will not return our calls.
A once in a life time event, my parents 60th wedding celebration was ruined never to be recaptured due to the ?Oh well? attitude and lack of concern most of your people have shown us. What can be corrected is the apparent lack of concern shown.
11/17/2008Provided by Citysearch -
Coming from a customer service background I tend to give people the benefit of the doubt. But IN NO WAY would I EVER let anyone I know use this limo service. I'm a little suspicious of all the good reviews- especially because the company clearly knows about their reviews on this site. I wouldn't be surprised if their employees were posting reviews. Check the Yelp reviews and you'll see what I mean. I recevied the WORST customer service and when I asked to speak to the manager, Alex, he was always convienently ""away from the building."" I finally got in touch with him after 3 days of trying to track him down only to receive an uncaring, unenthusiastic response to my complaint about the way his employees were handling my reservation.
Be forewarned, if you INQUIRE about their cancellation policy less than one week in advance, they will charge your credit card AND NOT TELL YOU ABOUT IT. I think that is a little shady myself. This is to ""protect them."" I'm sorry but I'm pretty sure if you DO end up cancelling, they will go ahead and charge your credit card anyways so why charge just for asking?!
Once the day of my birthday wine tasting arrived, the limo driver was rude, did not smile once and was not deserving of his mandatory 18% gratuity. Thanks for ruining my birthday and the mood for all my friends.
If you want to avoid a mess of stress, you'd do yourself a service to STAY AWAY from this company!!!
09/24/2008Provided by Citysearch -
This is in repsonse to ""not impressed"". I am sure the driver told you not to open the door. You are a clown to have opened the door and are responsible to pay for the damage.
I have not used this service but use Elite Limousine Service in the Boston/Canton Ma. area.
04/16/2008Provided by Citysearch -
I have used elite for the past five years and still cant come up with a major complaints. I call, tell them when, where and they're there. I have used them for all my airport services and couldnt be more content.
One time my flight was over three hours late and my cell phone died in chicago, I changed flights w/out telling them. I absolutely thought that when I arrived there would be this huge ordeal to get a ride. I was wrong... they called around and got my new flight number. Long story short the driver was there on time and I wasnt charged any extra fee's.
I also use them for my family. From my wifes wine tours(she is practically addicted), also my daughters senior ball which is coming all too soon. For my wife they are always ready to please. they map out the day for her and she is always allowed to make any changes on the day of with out any problems.
basically it is the only service I wwould consider using. Hands down
01/13/2008Provided by Citysearch -
Our Napa wine tour was a blast. We used elite limousine for a wine tour last weekend. the weather was not great but we had a great time and a fun driver. Elite limo had made all the necessary reservations for us including lunch. I very much recommend them to everyone.
11/28/2007Provided by Citysearch -
I have used many limo services over the years and find that none have met my needs better than Elite Limousine has. No matter when I call I can always reach a live operator and get myself service for anytime of day or night. Trust me it is far easier to schedule a car and have it meet you as you walk out of your club than to call a taxi and wait for 15-30min in the freezing cold because you didnt want to pay for a scheduled service. Great service anytime day or night. This is their trademark and an excellent brand of service it is.
11/26/2007Provided by Citysearch -
I took a Monterey Tour not too long ago and our driver was amazing. He knew every winery and point of interest we mentioned. I dont know where Elite found a driver of this quality but I now have great expectations of any driver i am sent by this company. I will always appreciate that wine tour and everything we experienced that day was a blast. I would recommend this company to anyone and everyone because they really set the bar high for me. Looking forward to the next wine tour my wife and I take with you guys.
Thanks for the great time,
I dont know of an Omar owning this company, last I remember there were 2 owners of this company by the name of Alex and Eric. Everytime I have dealt with them regarding my corporate account I have recieved speedy, appropriate and effective service. My bills are on time for my corporate expenses, and to date I have recieved some of the best service by the drivers that one could ask for. No complaints only praise for this great company.
I cant believe these guys were just hiding out here in Concord waiting to be discovered! I randomly called them because my other service was booked up and I needed to get to the airport. Not only were they a lower rate but they had nicer cars too! Lower Rates + Better Service = BYE BYE other company. Not only that I have never heard a no from them yet regarding my airport transfers. I think its about time I took a weekend off to enjoy one of these winetours my friends and neighbours always talk about. Cant wait to see them pull up in a stretch for that. Great Job guys, see you next week!
09/01/2007Provided by Citysearch -
Although our limo driver was friendly, the owner of Elite, ""Omar"", was rude and intolerable . My friends and I went to Napa for a wine tasting trip, and as we pulled into the first winery and opened the door another car slammed into our opened door.
Unfortunately the limo door was not able to shut after the accident. So, Omar( the owner of Elite) said that it was our fault and not only had to pay him for that limo plus damages, but also a second limo to pick us up and take us back to the city.
After three hours we finally were able to at least get back to the city, but the bill is still negotions. Our day was pretty much ruined and we had no help or good cutomer service.
Our limo driver was nice enough to us, but I am completely unimpressed by this business.
There prices are low, but as the saying goes. You get what you pay for.
All I gotta say about this limo company is, WOW! I had the most fun wine tour Ive had in the past 10 years. Their drivers are so knowledgeable in the Napa Valley that no matter where I asked to go they took me to it. I must say that they get my highest praise above any wine tour company Ive ever used.
While quite good 99% of the time there are issues Ive had issues with a few of the drivers but thank god for the dispatching staff respecting my wishes when it comes to these poor drivers. Once the driver messes you up or just chafes the wrong way, the office has been 100% behind me and never sent me the same driver back once requested. I guess we can change the title to Malto Imprezzione.
Thanks Elite you guys always make it right.
Wow... Ive been using these guys for years and just thought I'd let everyone know how great these guys are. So many professional and ontime time drivers as well as a great dispatching staff that actually knows the area I am talking about. This is by far the best service that Ive recieved in my whole career and in fact they've served even better in retirement.
Thanks Elite you guys are the best!