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General Info
Founded in 1944, Figi s is a company that offers meat and baked products, chocolates, nuts, sweets, fruit, snacks and gift accessories. Its bakery store features breads, cakes, cookies and fruitcake. The company operates a candy store that offers various cheese products. Figi s offers bottles, ornaments, tea sets, cup cakes, mugs, bouquets and birthday cakes. It also offers dolls, chocolate greetings, luggage sets, T-shirts, sweatshirts, pendants and necklaces and home products, such as pillows, candles, clocks and chimes. Figi s also serves appetizers that include ribs, almonds, scallops, beef and pork. It also provides gift certificates of various denominations. With one of its locations in Marshfield, Wis., Figi s additionally offers Kave Kure cheese spread.
Hours
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Extra Phones

Phone: (715) 384-1266

Phone: (715) 384-1330

Phone: (715) 384-1177

Phone: (715) 384-1215

TollFree: (800) 360-6542

Services/Products
  • Gift Baskets
AKA

Figi's Co Inc

Categories
Gift Baskets, Gourmet Shops

COUPONS & DEALS

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Reviews

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FowlerSC

12/17/2011

Provided by Citysearch - 
Overall
Customer Service Killed my Holiday Spirit

I want to start out by saying that I had always enjoyed using Figis in sending gifts to loved ones who live far away. But after this week, I will not be using their services again.

I tried to place an order on their site for 2 days & the website kept malfunctioning & would not process my order. Knowing that I was running out of time for shipment, I called Customer Service, who couldn't be more incompetent or lackadaisical. It wasn't til I threatened to use a competitor that she agreed to look up my saved contacts to help me place the orders. She never offered me any of the promotions noted in the catalog & online, plus I had to remind her of the free shipping when she quoted the price. I never got the email confirmation as requested & couldn't access my order on their website til 3 days later.

Once I saw the order, there were mistakes and I called Customer Service again where they claimed they couldn't fix the issue. When I asked about the promotions I was due, they claimed I wasn't eligible. Never once did they offer a credit, refund or any kind of retribution, even though it states they should with their 100% Satisfaction Guarantee.

Save yourself the headache & order from a company who actually provides the service they claim to offer. I know I will in the future.

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