Pep Boys Auto Parts & Service
775 W Route 70, Marlton, NJ 08053
|Mon - Fri:|
Worst experience I got!
We called a day before to get price for oil change for Honda Pilot (They ask what car before giving price). The price they gave us was 75 - 20.00 discount. Honda dealer charges 70.00! So we gave ok to do it. After finish the service they say it';s 80.00 -20.00!! They "DIDN'T KNOW" how much oil will be used in advance!! What a BS lies!! PLUS it took over 1.5 to finish. DON'T go there! Dealer is way better.
I got ripped off! I needed a brake job and was told that I needed new brake pads and rotors, which I agreed to and paid for. I later found out that the rotors were never replaced. I now need another brake job at considerable expense, instead of just a set of new brake pads.
Stay away! Stay far, far away! I made an "appointment" for 8:30 am for an oil change and coolant replacement. I arrived five minutes early, and there were two cars ahead of me. After 1 1/2 hours of waiting, my car had not been seen, and there were seven cars being worked on. I usually expect to wait, but not for that long without a word from management. Why did Pep Boys take the appointment if the management knew ahead of time that a minimum of ten vehicles were ahead of me, and that realistically, there would be a wait time of 2 hours before the car was even taken into the service bay? I will NEVER AGAIN go to Pep Boys.
My car broke down on a Saturday as I was traveling through NJ and I had AAA tow it to this local pepboys. Being that I was starting my vacation
had to be checked into my hotel by 8pm I opted to rent a car and leave my van with Pepboys. They completely ignored my car, they didn't order the part and then when I arrived to pick up my vehicle when it was supposed to be done they were completely surprised that I was a little angry and stressed that it had been ignored. Customer service is not a priority at this Pep Boys and the service manager was patronizing and pompous instead of helpful and understanding of my situation. I highly recommend that only local people go to this Pep Boys as you won't get your car for a while. Communication from day to day is non existant and they have no respect for their customers.