Wayside Ford, Inc.
428 Maple St, Marlborough, MA 01752
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I have been shopping for a used vehicle and found one at this dealership. After going back and forth between the sales rep Mike and the sales manager I decided that the price was not where I wanted to be and left. The next day I got a call from Mike who asked "what can we do to put you in the vehicle?' I told him exactly what I was willing to pay for the car. A few hours later he called me back and said that they would accept my offer and we agreed on the cost of the car. With the deal made Mike was quick to take my credit card info to hold the vehicle, my insurance info and registration info. The next day I called to talk to Mike to set up a visit from my mechanic to check out the car as it was used. Mike was not there and I got the sales manager on the phone who said that there was a "miscommunication" between he and Mike on what the vehicle would cost me and the price was not what I had agreed on with Mike the previous evening. The manager had jacked the price back up $500.00. Seriously? That was their error in "miscommunication", not mine but they wanted me to pay for their mistake. Very very poor business for the sake of $500.00. I of course did not do business with them and have never even heard a peep from Mike to apologize for the miscommunication. Silly of me to expect people from a car dealer to be respectful.
AVOID THIS PLACE...manager is arrogant and extremely rude!! My recent cash purchase of $12,000 means nothing...i went back to ask a question and was rudely brushed off by the manager...apparently female interaction training is needed....All they care about is a sale...after that ..your nothing to them...apparently repeat business is not important to them
his is what happened to me
On January 16th, 2012 I brought my F-150 truck to Wayside Ford's service department in Marlboro, MA. My complaint was excessive shaking between 40 - 60 MPH. Kellie Dolan (Adviser) explained about the $135 diagnostic flat charge which I okayed. I also asked for the back sensor to be checked as well as why the car was jumping when put on reverse. Later Kellie called me explaining the cause of the shaking problems was because my car needed to be balanced. I asked if balancing the tires would fix the shaking. She said yes so I okayed the service. 2 hours later, after I paid $230.95 for the repair in full, I found out my car was shaking exactly the same upon hitting the highway! I returned immediately. I found the mechanic who "worked" on my car. I asked if he had at least test driven my car and he said "no." I then inquired why I paid $135 for diag time if he never diagnosed my car. He then grabbed my car and after 5 minutes he came back with another diagnostic adding to my bill. I was told to seek Steve (Manager) the next morning. Steve said he'd refund my $95 for the balancing but not the $135 for the fake diag. I am suing them for the full $230.95 since nothing was done to my car.