These people lie they told us that they were selling us a brand new hot tub. We found out it was almost 2 years old when we bought it. We had to prove to caldera when we bought it from this establishment. They never turned in the paper work from our purchase also she was not an authorized dealer of caldara spas. They had terminated her contract and she was suppose to return all spas that were not sold in her inventory. Well she did not do as caldara had asked. They almost would not warranty the product. Then I would have had a $5300 yard ornament. She tried telling google that she had a 5 star review on yp and yahoo. Well that is for sure a lie most people that know her in the hot tub community call her crazy Mary. Now we know why. Our hot tub need a new pump. She told us for 2 months she was ordering one. However when we contacted caldara. They told us she was no longer a authorized dealer and she is not even allowed to buy a pool noodle from them. beware if you buy from this company they are the most dishonest people I know Mary says she's th manager however she is actually the owner.
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Grossly over priced on chemicals. For example, on some bioguard products, they were $7 more than the Fun Center Pool store in Mansfield, OH. I bought a bottle of Bioguard Power Floc for my pool and it turns out I didn't need it. So, the next day I tried to return the product only to be told that you can't return any chemicals. Are you serious???? Your a small business in Marion Ohio and you don't accept returns. I'm going to write a review on every website I can find. Buyer beware, this store is a rip off!!!!!!