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BBB Rating
A+
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Hours
Mon - Sun 8:00 am - 10:00 pm
Categories
House Cleaning, Janitorial Service, Maid & Butler Services

Reviews

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Overall
Precision Cleaning was a HUGE ...

Precision Cleaning was a HUGE help. My wife loves it when they show up. From scrubbing the bathrooms, making beds and dusting cieling fans I was really surprised with the detail of their work. The ladies that come on the crews couldn't be nicer. One lady even changed my babies diaper. BEST in the area... would HIGHLY recommend Precision Cleaning.

Overall
RUN... u might as well wipe di...

RUN... u might as well wipe dirt on your floors. That would be just as effective as precision cleaning.



They were hired to clean my new house. The first time they came they had to leave to take care of another client. The second time they sent a different crew that had no idea what was and wasn't clean. The third time they came to finish they could only stay an hour.



They were suppose to do a thorough cleaning wipe down walls, clean appliances, moldings, floors, cabinetry, everything. They did a surface cleaning.



In the end I had to scramble to do a ton of extra work, cleaning cabinets, sweeping piles of dog hair off the hardwood floors and carpets (mind u my pets are hairless). I even spent a day trying to get everything that was moved in off the floors so they could clean, which ended up being a joke on my behalf.



They ended up reducing the bill by half but in the process really made my move in process hell.



I had to give them a star rating... they deserve none, but that's not an option.

claimed iconBusiness Response10/08/2012

Precision Cleaning is committed to satisfying our customers’ needs on each cleaning. This example reflects miscommunication. However, in this instance, and with all customers we worked very diligently to fulfill the customer’s expectations. On this cleaning, as soon as the concerns from the first cleaning were communicated, our Manager and a full crew returned, at no charge, to complete a follow up cleaning. A review of the cleaning was completed with the client’s husband. Our crew did not leave until it was communicated that their expectations were met. A few days later the client called with concerns. Again, at no charge, we sent a crew to resolve the new concerns. In addition to our efforts to satisfy their needs, we reduced their initial bill by 50%. Cleaning is a service based on expectations and fulfillment of expectations. Precision Cleaning is committed to exceptional customer service and exceptional customer support. We hope that potential customers will recognize that Precision Cleaning went above and beyond to satisfy this customer, although it resulted in a significant loss to the company. We hope that even the negativity of this review displays our commitment to meeting needs even when miscommunication exists. We hope that this unfortunate event does not impact our exceptional reputation in the Mid-Ohio Valley.

This listing has been claimed by a business representative.