I have known and done business with Chuck and Splendor Koi since 2010. Chuck has always been exemplary in his professionalism and honesty, and extremely fair in his business dealings. All of his employees display the highest level of responsibility and courtesy, and go 110% beyond expectations. Most recently, we completed a major refitting of our pump and filter, necessitating the draining of our pond. I do not exaggerate when I say the crew treated our fish with the gentleless of loving parents when they moved them to and from the holding tanks.Chuck stands behind every product he sells, and makes sure ever installation is completed competently and to the full satisfaction of the customer. If I could give Splendor Koi and Pond six stars, I would.