Great food... Horrible service!
We have been ordering here for almost 8 years and we love the food. We order about 3x's a month spending anywhere from $25-50 each time and always tip a minimum of $5 and we are less than a half mile from the store. However, about 6-7 months ago almost every other order has been messed up in one way or another. The owner is the one who usually mans the phones and has always been super nice and apologetic and overall has excellent customer service which is why we keep coming back. Tonight we ordered a pie and a sub about 7:30pm and the sub was wrong. Called the store and spoke to the manager on duty which turns out to be the owners son and completely clueless as to what it means to be in customer service. He said they were busy and understaffed and stuff like that just happens. (I said I understand this if it was once in awhile but not when it happens at a rate of 50%, it is crazy and NOT normal no matter how busy) He gets an attitude then says the only difference is it has ham...WOW for one, this guy does not even know their own menu and second, it has bacon and ham which are both pork and the person this was ordered for does not eat pork and lastly, it is NOT what we ordered or paid for. Anyway, I had to ask him to remake and send out because duh huh pork...not going to be eaten and the pizza had pork on it. To make a long story short, I asked when the owner would be in because this kid was beyond unprofessional and he went into what I can only describe as an entitled adolescent tantrum, sarcastically begged me to call his father and then hung up on me! The food is good but not good enough for this type of customer service, we will be giving our business to one of the other 5 pizza/sub places that are less than 0.2 miles from there location.
Picked up a veggie pizza. Delicious! Service was awesome and loved the atmosphere! Will definitely eat there again!
I am mortified at the treatment I have received! Not sure of the associates realize that they are in the customer service business???We ordered online for delivery. When we reached the store we were told that we must have ordered the pizza to another store because it wasn't there. Then miraculously he pizza was found! After a ten minute drive home, we open the box to find it under cooked and lukewarm.I immediately called the store. The associate was VERY rude. He was cutting me off and insisted that the pizza was hot when he gave it to us. Seeing I was getting nowhere I asked to speak to a supervisor. He refused to tell me!Certainly won't be returning!
great atmosphere and food. love the different choices to choose from. very different than your usual chain pizzas.
Best brazilian Pizza in Atlanta, customer service is great, always friendly, fast delivery. Variety menu
Eh, really not the best pizza or salads. I had a salad that made me really sad. It was missing stuff and it was just..not good. Slow service. I'd pass.
I dined at this establishment a few weeks ago and had the five dollar burger on Wednesday night. I went back tonight with four other people and it was the total opposite. Four out of five burgers were bought out of the kitchen with the wrong ingredients. After they were bought out someone asked for mayo and the waitress responded it would be twenty five cents. Instead of trying to figure out what happened with the orders and smooth things out she displayed a lack of customer service. I couldn't figure out why the wait staff asks how you want your burger cooked because they all came out medium when two of the party asked for well done. After sending one burger back to straighten out the order it still came back medium instead of well done and this time it was missing an ingredient. The five dollar burger is basic so if you want lettuce and tomato those are fifty five cents each. The tomato was a shameful, no bigger than an eighth of an inch thick. I won't be back.
Hey guys just wanted to say that y'all are doing the damn thing over at night owls.Man I'm ready for some of those wings again my girl friend introduced me to a brand new taste in my mouth.on the money. Keep it up
They have a very nice patio for good weather days! Also, very important... good pizza, although somewhat pricey.