695 Piedmont Rd, Marietta, GA 30066
Parking: Lot, Private
Wheelchair Accessible: Yes
Bike Parking: No
No coupons available at this time.
My wife's haircut was scraggly and uneven on the sides. She returned to the salon to have it corrected she was told she would have to return the following week to talk to the manager. When she did so the manager told her "it was apparent they could not satisfy her", without even trying to correct the bad hair cut. Very upsetting for my wife because she would have to go through the holiday season with subpar hair cut.
Cut and color, in and out, in under two hours? What? YES! This salon is so efficient, I cannot go anywhere else. The same person does the dye, cut, and style. One stop shopping. LOVE!
I just came to the salon and saw Debbie. The "master" stylist that has been there for 19+ years. This is what my hair looked like a week before I came into the salon:
I asked for my ombre to be lifted higher up more and for my color to be brightened a bit since it was looking a bit dull. I also had kind of an orange tint throughout my brown, barely noticeable, which I asked to have toned down and be more ashy, as my natural hair color (I had about an inch and a half of my natural color).
This is 10 minutes later after I left the salon and got home on my back porch in natural lighting.
Whatever was done to my hair, left my hair on top orangy and EXTREMELY splotchy. After they started blowdrying it, I had to go in for a second time and have color and toner put on the top part of my hair once again to fix the splotching. I asked what color will be put on top since I wanted my NATURAL ashy brown so I don't have to worry about my roots (the whole point of ombre).
Needless to say, I left the salon in tears and (obviously) did not pay.
My hair feels brittle, looks orange, splotchy and disgusting and I'm SCARED to go through another coloring process, except it looks like it's necessary unless I want to look like this. I contacted the salon with these pictures. This is their response:
We would first like to apologize for your experience on Saturday, we are never happy to hear a client is upset with their new look. Unfortunately, we are unable to correct the color or schedule another appointment, until your services rendered are paid for from Saturday. As always, our redo policy is of no charge on services rendered during original appointment (9/20/14). Your bill for 9/20/14 totals: $258. Once this is paid, we will be happy to book a redo appointment with another stylist who specializes in ombre. Again, we would like to apologize for your recent experience
If I go to a service to get something done, and instead of doing what I want they actually damaged my property (hair), you're telling me the only way to get them to fix it... is by paying them 258 dollars for damaging it in the first place?
I have been a loyal customer for more than 6 years at Elon, but after service yesterday, no more! Don't trust the cashier (young girl with no apparent morals) with tip money for the stylist and assistant! Sad to have to report this: When I paid for services at the cashier counter, the cashier added figures incorrectly in her head with overcharge; then, once the figure was corrected plus adding a $30 tip for the sylist and assistant, she did not give me the cash! About 15 minutes after I left the salon, I called to be sure the cashier gave the $30 to the stylist and she actually stunned me by lying, saying she gave me the money! I was in my car and my wallet was empty! I am a doctor and know for a fact the young girl lied and did not give me ANY cash but instead handed me my bag of shampoo and conditioner. I asked to speak with the manager and was told they were not there. I insisted that the $30 be given to the stylist and the receptionist said they would count the drawer money later to determine if the $30 was there. Interestingly, I called back in the morning and asked to speak to the manager and was again refused. I wanted to ask if the $30 was given to the stylist and was angrily told by the receptionist that they found the $30 in an envelope in the smock hamper with the stylist's name written on the envelope. The receptionist further stated that they had me on tape receiving the money and tossing it in the hamper! Well, now that is a bold faced set of lies! When you actually think you can convince someone they not only received the money but forgot and now also forgot they put it in an envelope, forgot they wrote someone's name on it and also forgot they went into a room where smock hampers are when I NEVER went into that room after paying for services.....well, the lies are really adding up! The young girl clearly wanted to cover her tracks by hiding money in the hamper and pretending I left it there. I was again stunned by the angry receptionist's comments that I would no longer be allowed to book appointments because I accused their staff of taking the money. Really? For telling the absolute GOD's truth, they prefer to believe the young girl cashier over a doctor who has absolutely NO REASON to lie! So......final note here......as a well trained professional with immaculate attention to detail and absolutely no reason to play games or not pay someone.......it's very sad to have to report these facts so anyone else can make an informed decision and protect themselves from similar incidents likely to happen again with the cashier at Elon! Past behaviors and performance are a very good predictor of future performance! Beware and make sure you handle tip money yourself and give directly to stylist. Don't trust Elon cashier! YIKES!!!!!!!!
After receiving an uneven haircut, by Becky on June 19, 2014 I was informed by Michelle on June 20,2014 by phone and also a written letter that I was no longer welcomed at the salon and my hair would NOT be corrected. I paid $71.91 by Visa for haircut, tip, and product. This stemmed from a color visit on May 24, 2014 also done by Becky. On that date I paid $59.00 by Visa. I had to return because I still had gray and my color had to be redone. Elon markets the salon as "hair color speccialist" so I expected the color to be done correctly. Three times it was wrong with the first time being April 17, 2014 by Janice. I had originally gone in on April 17 due to receiving a complementary cut and color packet in the mail. I still bought products on April 17th and tipped for a total of $48.37 paid by my debit card. I tried this salon for 3 months and each time had a problem with my hair and had to return for redo's. I gave up on the color service but was flabbergasted they would not fix a cut that I paid full price for and tipped 20%- not to mention buying products.
I've been a client at Elon Salon for 5 years. Their entire staff is professional and friendly and I always receive excellent results from their stylists, namely Nina, Lindsay, & Amber. Before every service, we always discuss what I like about my current cut and color and what changes need to be made. I know that they are always training and staying current on the latest trends and techniques and I trust that they know what is best for my hair. I always look forward to my next service! I highly recommend this salon!
I got a referral from a friend to meet with Lisa at the Elon Salon, and I am so glad I did. I was actually feeling a bit down when I called the salon and was so excited they could see me so quickly. Lisa listened as I explained how I've styled my hair in the past, and then gave me some suggestions. She gave me such a great cut. Lisa really knows what she is doing :) Anyone reading this, give Elon a try!
04/11/2012Provided by Citysearch -
I had the most terrible experience with the stylist and manager concerning my visit 4/9/12. The stylist, Acacia, was 30-45 minutes late and never apologized. I told her about how I wanted my hair cut which she totally ignored, the color and highlights are not acceptable. It looks like she took a bowl around part of the top of my hair - this will take months to grow out. I cannot see any highlights - what I see is orange. I told her to leave the towel on my head after washing it as I have a cold. She did UNTIL she decided to sweep the hair off the floor - wet head - at the doctor Tuesday for antibiotics. I had a coupon for most of the services, but still OWED almost $100 - a rip off!
When I talked to the manager he refused a refund - he would redo it - why would I want to?! Rude man who told me not to tell him how to run his business and he would not be threatened when I said I would have the charge on my credit card reversed, he said try -- I guess he has done this many times before. I said I would post to my friends.He said no one ever pays attention to that ""s**t"".