Dave & Buster's - Restaurant & Arcade
2215 Pickens Drive Ext, Marietta, GA 30062
The food was great but the service was horrible. The waiter was very inattentive and had the nerve to charge 18% to all of my parties individual tickets. Some of the people in my group had water and the waiter wouldn't even come back to refill the glass. This is sad and It makes the business looks very bad. When my party complained because we even had to find him to give us our tickets, the manager came out an justified for the waiters inattentiveness. This was horrible due to the fact other employees and our waiter was talking about our complaint in front of us. I am very disappointed in the service. This makes the whole company look bad due to the fact that we are from out of town. The games and food was great so that is the only reason that I will give the place two stars instead of none.
10/17/2011Provided by Citysearch -
Bartender made extra drinks we did not order, then pretended it was our fault and we said no we definitely ordered enough for each of us--not more than that.
got the bill and he charged me for the full amount of extras im sure. lucky the guy stll got a tip.
02/06/2011Provided by Citysearch -
Today we went to Dave and Busters to celebrate my best friend's birthday and expected nothing short of a good time. To our dismay the evening was somewhat ""spoiled"". The waitress, Samantha, made us feel very unwelcome and she seemed very annoyed that she had to work that day. We asked her a question that she had to repeat and replied to us in a condescending manor. We brushed it off and just hoped it would get better. But to say least, it got progressivly worse. Everything from rude behavior, SLOW service, no apologies etc... We even brought our concerns to the manger who seemed to not even care or acknowledge the fact of how dissapointed we were. Our celebration of my friends' birthday and Super Bowl quickly turned into a less than memoriable evening. There wasnt even a Happy Birthday said from our server or an apology from a manager. We even had to get up numerous times to ask for our beverages. Aren't we supposed to be getting served not having to serve ourselves? I feel very strongly about this and customer service, since ive worked in the field myself. A smile and a good disposition go a very long way and we received neither. Please heed this warning and dont waste your time or money on this place.
04/17/2010Provided by Citysearch -
My experience with D & B is one I will not forget. Management is LAZY and RUDE especially Donna. Hopefully corporate will see what a douce bag she is and FIRE her for her incompentence and lack of managerical skills. She has no customer service skills AT ALL and needs to work off the freeway selling oranges. The food was average even though the server tried to overcharge me. That's where Donna, the incompetent manager comes in. Worthless and a vampire on D & B payroll. I WILL NEVER PATRONIZE THIS ESTABLISHMENT AGAIN (Maybe when Donna the lazy, worthless, incompetent manager is gone). SHAME ON D & B for not regulating your staff better. DONNA YUCK!