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We have a water leak coming from the upstairs bathroom to our living room ceiling.
I researched for different plumbers around Marietta, GA for over an hour and came to the final decision to call Mr. Plumber. One of the worst decisions I've made after a thorough research. The plumber (I won't mention his name) came out to our house and "tried" looking for the root cause of the issue. He made 2 holes (one in bedroom and one on ceiling). He then says that this is something that he can't do and tells me to call a different specialist. I paid him $208 to make two holes and leave. He then stated that he would provide me with a few numbers I can call. He never called back.
Businesses like Mr. Plumber is all about money and does not care what kind of problem you have. They have a book listed with every single service with charges. The website says 10% discount if you schedule online. He gave me 5%. I highly advise not calling them and contact local businesses because they are the ones who will help and understand.
I have been using them for years and paid them thousands of dollars over that time. Recently one of their HVAC Techs accidently damaged one the AC lines which caused a major leak in my attic. I had to pay over $700 in repairs to the ceiling and drywall. The tech called me to apologize and I called their office to ask for re-imbursement. They refused to pay us a single dime. I would fire them immediatly but I already paid for a 5 year maintenance contract.
It is quite clear that they do not value their customers and in the future I will be sure to hire another company.
We had service from Gary at our home. What a PRO, prompt professional, no mumbo-jumbo, simple explanation of what caused the problem and how he would fix it. Then he did! Coolray installed this unit in 1997 (Trane 1200). 3 service calls in 15 yrs. Hat's off to Gary and Cool Ray!
I am so happy with the service I got when my kitchen sink backed up. I had 2 visits because the first technician’s rooter line was too short. There was no charge for that visit, and the company sent a second tech out right away and I was very impressed with all the service including the phone customer sevice. The specialist Mike Rice deserves high praise for his demeanor as well as his plumbing expertise. I highly recommend Mr. Plumber.
My husband and I just moved into a new house last week and realized that we had no hot water. Derck, service technician with Mr. Plumber, helped my husband and I make the decision to replace our water heater since our current water heater had several issues and is currently under a class action lawsuit. Derck was very professional, timely and installed a new water heater for us same day. We will definitely ask for him again for our future plumbing needs. We had an excellent experience! Thanks Derck!