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Coolray Heating & Air Conditioning

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(770) 421-8400

1787 Williams DrMarietta, GA 30066

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Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Heating Contractors & Specialties

(90 Reviews)
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General Info
Coolray offers a range of maintenance and repair solution for heating and cooling systems. The company is a locally owned an operated business that has been serving clients in Atlanta since 1966. It employs a staff of more than 180 people and serves clients 24 hours a day, seven days a week. The company specializes in plumbing and duct cleaning services. Coolray serves homeowners and businesses in Georgia. It also provides online service scheduling, financing and cost estimation services. The company offers a variety of furnaces, heat pumps, and air conditioners, cleaners and purifiers. In addition, Coolray provides geothermal systems under the WaterFurnace Envision series.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sun:
Services/Products
  • Furnace Repair
  • Pipe Thawing
  • Air Purifiers
Brands
Trane/General Electric
Payment method
amex, discover, visa, mastercard
Neighborhood
East Cobb
Categories
Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Heating Contractors & Specialties
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Reviews

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JK
John K.

12/25/2015

Overall

I would not ever recommend Cool-Ray to anyone. I've spent thousands on a new heating and air system and water heater but they have let me down over and over with their maintenance service. What a waste of time and trust in this company.

JK
James K.

02/12/2014

Overall

We have a water leak coming from the upstairs bathroom to our living room ceiling.



I researched for different plumbers around Marietta, GA for over an hour and came to the final decision to call Mr. Plumber. One of the worst decisions I've made after a thorough research. The plumber (I won't mention his name) came out to our house and "tried" looking for the root cause of the issue. He made 2 holes (one in bedroom and one on ceiling). He then says that this is something that he can't do and tells me to call a different specialist. I paid him $208 to make two holes and leave. He then stated that he would provide me with a few numbers I can call. He never called back.



Businesses like Mr. Plumber is all about money and does not care what kind of problem you have. They have a book listed with every single service with charges. The website says 10% discount if you schedule online. He gave me 5%. I highly advise not calling them and contact local businesses because they are the ones who will help and understand.

scoose

12/19/2012

Overall
Coolray gets an A++ in my book...

Coolray gets an A++ in my book. Professional techs, great service and superior service. I have new system from them with lifetime maintenance and all is GREAT so far!!!!!

bigsquid

10/02/2012

Overall
I have been using them for yea...

I have been using them for years and paid them thousands of dollars over that time. Recently one of their HVAC Techs accidently damaged one the AC lines which caused a major leak in my attic. I had to pay over $700 in repairs to the ceiling and drywall. The tech called me to apologize and I called their office to ask for re-imbursement. They refused to pay us a single dime. I would fire them immediatly but I already paid for a 5 year maintenance contract.

It is quite clear that they do not value their customers and in the future I will be sure to hire another company.

chasegillz

08/23/2012

Overall
Tyson, from Coolray, worked di...

Tyson, from Coolray, worked diligently at my home and even stayed late to find the source of my ac problem. He did a great job getting it back to working condition.

rainydaymarie

08/21/2012

Overall
We called for Chris from Mr. P...

We called for Chris from Mr. Plumber and he arrived within an hour. He discovered the problem with the flood was overflow from a humidifier was blocked causing backup and the flood. He replaced and fixed everything. Great job.

smithy76

08/07/2012

Overall
We had service from Gary at ou...

We had service from Gary at our home. What a PRO, prompt professional, no mumbo-jumbo, simple explanation of what caused the problem and how he would fix it. Then he did! Coolray installed this unit in 1997 (Trane 1200). 3 service calls in 15 yrs. Hat's off to Gary and Cool Ray!

johnti

07/31/2012

Overall
Jp from Coolray was great and ...

Jp from Coolray was great and had great customer service. He even vacuumed the floor when he was finished!

luketh

07/28/2012

Overall
All I can say about Coolray is...

All I can say about Coolray is… It’s all good with them!

loganh

07/28/2012

Overall
I am so happy with the service...

I am so happy with the service I got when my kitchen sink backed up. I had 2 visits because the first technician’s rooter line was too short. There was no charge for that visit, and the company sent a second tech out right away and I was very impressed with all the service including the phone customer sevice. The specialist Mike Rice deserves high praise for his demeanor as well as his plumbing expertise. I highly recommend Mr. Plumber.

mariop

06/26/2012

Overall
In spite of calling them after...

In spite of calling them afterhours, Coolray still came out and diagnosed my problems. The tech was very cordial and professional and fixed it in record time.

violetp

06/11/2012

Overall
My husband and I just moved in...

My husband and I just moved into a new house last week and realized that we had no hot water. Derck, service technician with Mr. Plumber, helped my husband and I make the decision to replace our water heater since our current water heater had several issues and is currently under a class action lawsuit. Derck was very professional, timely and installed a new water heater for us same day. We will definitely ask for him again for our future plumbing needs. We had an excellent experience! Thanks Derck!

alansmith

06/11/2012

Overall
I just had my air unit install...

I just had my air unit installed. I was pleased with their service and professionalism. It took them only 7 hours to work on my 24 years old air conditioner. They cleaned everything, not even one screw on the ground, they did a great job.

JuanO452

05/31/2012

Provided by Citysearch - 
Overall
We have a continuing contract with

We have a continuing contract with Coolray and are extremely pleased with their customer service and home services. The technicians are knowledgeable and professional. Trey is especially top notch!!!

brucedude

05/29/2012

Overall
My water heater started leakin...

My water heater started leaking one day around 3:00 pm. I called Mr. Plumber and they came out and had it completely fixed by 7:00 pm. Great job to the technician, Roger.

shardonay

05/29/2012

Overall
I have not seen a company with...

I have not seen a company with such a high level of customer service in years. My congratulations on such an achievement. Makes me so glad I chose coolray.

bett3g

05/10/2012

Overall
On 4/23, our new thermostat qu...

On 4/23, our new thermostat quit working so I called Coolray at 9PM. Rob the service tech came right out and replaced the unit. It was during the cold spell and our house would have been really cold. Thank you Rob and CoolRay!!!!!!

changliu

05/06/2012

Overall
never use this one unless you ...

never use this one unless you want your home becomes its testing lab. terrible experience..