I made a large purchase with delivery through Paul Surmont. He was very knowleadgeable and cutomer oriented but the good experience stopped with him. Paul told me I would get a late call the night before telling me the delivery time. At 8:30 I still hadn't received a phone call and realizing the store was going to be closing soon I called them because I have work to do and need to have my day free not sit around all day waiting on a delivery. The store gave me a 1800 number to call and the people said I was not even scheduled for a delivery, than said they only schedule certain kinds of delivieries and the stores policy is to call the customer the evening before the delivery and give them the expected drop off time. I called the store back again and the store manager told me he saw I was scheduled for a delivery but not sure what time, so he sent the delivery manager an email instructing him to contact me, he got into work at 5AM. I told him it was OK to call me that early and I never got a call. I called the store several more time's the day of the delivery and at 3PM I spoke to the driver and he told me the truck is being loaded now. I will not be making any more purchases at your store unless someone at Lowe's explains to me how they will make sure this doesn't happen again and showe's some accountability. My day has been wasted waiting for a delivery that's not arriving until the end of the business day. The only reason I didn't give one star is some of the employees care about customer satisfaction.
3605 Sandy Plains RdMarietta, GA 30066
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Had a big problem with my Samsung French Door Fridge. Spoke with Emmanuel (assistant store manager) who told me "no worries". He listened to my concerns and replaced my fridge. Emmanuel kept in touch with me till I was completely satisfied. Forget H.D. with their horrible service. From now on I'll be getting my appliances from Lowes on 120.
Great Home Depot for your home and gardening needs. I love the garden section. Easy to grab things, easy to pay.