The best experience I have ever had buying a car. First of all, it felt like I was getting an exclusive preview of somebody's private collection of luxury and exotic cars. Matt was awesome, knowledgeable, super friendly, trustworthy and honest! Not the assumed qualities I have come to associate with people trying to sell me a car. None of the usual patter, an absolute pleasure. I will only buy cars from Matt at TeamOne from this point on and he does have some amazing cars! A unique experience that I shall enjoy again. You cannot go wrong with Team One!
Spencer and Matt were Awesome. My husband and I have purchased many cars over the years and this has been one of easiest and stress- free experiences, we've ever had. We live 4 hours away from the dealership: everything was completed in an hour and we were on our way home. The car is beautiful. We would definitely buy another car from this GREAT TEAM. Thank you so much, for my (Girly Car).
I was referred to Team One Motorcars by a coworker who has purchased more than one car from the dealership before. I was looking to trade in my Yukon Denali XL for a Range Rover Sport Supercharged. I worked with Matt who was extremely knowledgeable and professional. He gave me a great price for my trade in and got me approved for financing within 30 minutes. The transaction was so quick and easy! I absolutely LOVE my new Range Rover! I took it to Land Rover the following day for an inspection. They confirmed that the car is in perfect condition. I would highly recommend Team One to anyone looking for a car in the Atlanta area. A+ experience! Thank you Team One Motorcars!
A+ Trade in/ Buying experience with Team One Motorcars. Extremely knowledgeable and professional. Outstanding customer service. Highly recommend!
On August 10, 2018 I bought 2013 Audi Q7 at this dealership. When I got home that evening and reviewed the sales contract I've noticed discrepancy - mileage on the car was about 900 miles above of what was listed in sales order. The next day I've also noticed that a separate $99 title charge was listed on the buyers order, in addition to the highly inflated $599 dealer documentation charge. I notified the salesperson - Spencer, and the sales documentation was re-printed with the correct mileage and backdated, but the title fee was nor refunded even, though, the title transfer charge in GA is $18.The more serious problem came about 24 hours later, when I discovered that the car that was advertised as being in the excellent condition exhibited a major engine malfunction, requiring about $4000 repair. I notified the dealership and was told by an employee, Matt, not to worry, that we will take care of you. When I arrived to the dealership later that day for a resolution of the issue, a salesperson, Spencer, told me that the dealership will not pay for any of the required repairs.While it is true, I bought a used car, sold as is, one would not expect a $28k car that's described as being in excellent condition to breakdown within 48 hours of purchase. This dealership is clearly engaged in customers' deception by concealing the problems to entice customers to buy their cars.In addition, the salesperson, Spencer, is incompetent. His only function during the sales process was to properly prepare the documents. He had no authority, nor the skills for sales negotiations, nor could he competently demonstrate the car or had any knowledge about the product he was selling. And even the documents were not prepared properly which necessitated my return to the dealership the next day.Overall, the dealership is engaged in deceptive and unethical business practices.
This is the most unprofessional place I’ve ever dealt with in my LIFE, not being exaggerative either. To make a long story short they sell you on low down payment and extended warranty. When you take your car in, plan to sit all day before a person even tends to you car. As even taking a look at this issue you brought it in for. Currently I’m dealing with a coolant leak issue that they have billed me $1,400 for as well as paying a dedectuable 2x and I still have the coolant leak. I’ve called this place over 75x and my issue is still unresolved. Next I’ll being going to the BBB and complain. Making as much noise as one can to be heard and taken care of. No company like bad publicity, but when warranted... here you have it. This place is TERRIBLE!!!!!! Would give 0 stars if I could.
I am not one to down a company, but I feel it is important to share this so no one else has to go through what we went through. June 30th we drove to Atlanta to look at a van we found from Alliance Auto Group. The manager, Dan, was there to help us. We test drove the vehicle and were very pleased with what we had found. We decided to purchase the vehicle if he agreed to repair the broken door actuator and a rattling heat shield. He agreed and we put down a deposit. He said it would be ready in about a week. A week went by and we didn't hear a single word. We sent him a text and he said that the part was not in and had been delayed because of the Holiday. Tuesday we followed up again, after no contact, and we were told that the part was in, but it would be atleast Thursday before it would be ready. Thursday passed and still not a single word from Dan. We called again and was told that it still was not ready. When we asked what the hold up was he said that he was using a mechanic that did this in his spare time to save money. He again promised that it would be ready on Saturday. Saturday rolled around and not a single word. Justin text him and again asked if it would be ready, and he simply replied "not today." He then cut off all communication, refusing to answer a text or call. Today we finally got in touch with him and asked for our deposit back due to lack of communication and him not having any indication of when it would be ready. He said that he would only give us half. As per our written agreement, he would not give the deposit back once the repairs were finished. They clearly were not.Justin told him that he was breaking the agreement and would get a lawyer involved if need be. He told us, he could care less.He had plenty of money with or without us and to have our lawyer to contact his.Now he has cut all contact and refuses to give any of our money back.We feel that we were treated very unfairly and would strongly discourage anyone from using this company.
Very bad business. He sells used cars knowing that it will take more than the car is worth to fix. I bought a car from him. He was supposed to fix the lock and key, but he didn't. Instead, he told me to go to Toyota dealership knowing that how expensive it would be at a dealership. Now I am stuck with a car that I have to leave unlocked. Not to mention the other issues that he lied about...like telling me the car was never in an accident when it was. I spent over $400 dollars on this car the first couple of days I bought it. Grant it you could expect to put some money into a used car. However, false advertisement (this car is in perfect condition) and not fixing the problems that he told me he would fix led to this bad review. The owner Travis Kinlock is dishonest. He risked his reputation for a couple of thousands of dollars. This should tell anyone the type of character you are dealing with. Buyers beware.
One of my favorite cars i may buy real soon they called me back and thats a plus!!
5th car I've bought from them. 5th flawless transaction. These guys know what they're doing. Highly recommend.