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Youfit Health Clubs. Don't worry. Gym happy.

Hours

Regular Hours

Payment method
amex, discover, visa
Location
Penn Dutch Plz
AKA

Youfit Margate

Category
Health Clubs

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hellokittynyc

03/03/2014

Overall

Youfit is cheap for a REASON: BAD CUSTOMER SERVICE, AND MISLEADING THINGS IN THE FINE PRINT OF YOUR CONTRACT!!! The manager at ANY Youfit is basically a sitting duck, a "figurehead" if you will, for a company with sheisty business practices--whose finances are strictly run by ONLY the corporate office! LOOK AT THE FINE PRINT BEFORE YOU JOIN, BECAUSE THE MANAGER WILL LIE TO YOUR FACE AND PROMISE YOU THE WORLD! ESPECIALLY TOMMY PETTAS, THE MANAGER OF THIS LOCATION!! I was unemployed for some time, and had fallen behind in my Youfit payment starting in November 2013. As the result, my bank account became overdrawn due to their automatic deductions from my account...my $21.20 monthly due, and a nice $10.00 overdraft fee to add to it. I was unable to pay what was owed, and the charges kept piling up. I did not get to go by the gym until January 7, 2014, to dispute the charges. Tommy Pettas spoke with me, and showed me my itemized statement--never ONCE printing up my contract amid my dispute. I verbally expressed to him that I wanted to cancel my membership, and he told me I had NOTHING to worry about, that the membership was set to expire in January, and that I would incur one final monthly charge for membership, and it would hit collections before any $10.00 late charge was tacked on for the (evidently insufficient) bank account they had on file. I told them my bank account had been closed since November 2013, and he told me I was still financially obligated for the year. He said there was nothing he could do, because everything was run from the corporate offices, and assured me that after the membership charge of $21.20, there would be NO ADDITIONAL CHARGES, and I would have fulfilled my annual membership obligation...that my membership would AUTOMATICALLY CANCEL OUT BECAUSE I WAS IN COLLECTIONS! Well, this was NOT the case! I went to this Youfit location today, March 3, 2014, to obtain my itemized statement and copy of my contract. To my SURPRISE, EVEN THOUGH MY ACCOUNT WAS IN COLLECTIONS AND I TOLD TOMMY PETTAS IN JANUARY 2014 I WANTED IT NOTATED ON MY ACCOUNT THAT I WANTED TO CANCEL MY MEMBERSHIP IN JANUARY--I WAS STILL CHARGED ADDITIONAL FEES...a monthly charge for EVERY SINGLE MONTH OF 2014 was added to my TOTAL BALANCE OWED TO THE GYM! This infuriated me, of course, and the fine print of the membership IS an annual obligation--however, at no point was I ever informed that the membership would AUTOMATICALLY RENEW after January of 2014! I am currently disputing these charges with corporate via email, since they couldn't give out the corporate phone number (hmm...wonder why?!), and am utterly disappointed with the unprofessional manner with which everything was handled on the end of this location's management under Tommy Pettas, who now DENIES having said what I've expressed here, despite my having a DATED COPY showing that I was there in January 2014. Oh yes, and by the way--another woman was at this location at THE SAME TIME I disputed this matter today--so I am not the ONLY PERSON who has been on the receiving end of these sheisty business practices hidden in the fine print. DO NOT JOIN ANY YOUFIT LOCATION!! If you ever find yourself unemployed at any point, you may just find it isn't worth the money you save for all of the headaches and corporate-run financial mess that comes with it if you can't pay! BY THE WAY: YOU WILL ALWAYS NEED A BANK ACCOUNT ON FILE. They like taking YOUR money, even if you don't have anything, and your bank account on file is closed. But charging me for the ENTIRE 2014 YEAR WHEN I AM ALREADY IN COLLECTIONS AND WANTED TO CANCEL? SHEISTY! AND THEY WILL NOT CANCEL ANY CHARGES UNTIL YOU PAY THEM IN FULL! Just wish I had known about the automatic membership renewal. But I guess Youfit likes to thrive on incompetent and useless management. They deserve to go out of business.

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