J & J Towing
5613 NW 8th St, Margate, FL 33063
|Mon - Fri:|
Primary Phone: (954) 800-8238
Phone: (954) 972-7878
Fax: (954) 973-4699
Fax: (954) 972-7383
TollFree: (800) 972-0855
J&J Towing & Transportation
Wheelchair Accessible: Yes
Specialties: Cars, Industrial Equipment, Fleets, Equipment / Machinery, Automobiles, Equipment Moving, Autos
Parking: Lot, Free
I needed a tow from my house to the dealership early this morning so I could get to work on time. I called my 24/7 roadside assistance company last night when the 2nd flat happened (I already called triple A yesterday and they took forever too). The guy on the phone was nice and told me to call back when I wanted the tow because it would only take about an hour and they don't do appointments. So, I woke up at 5:30 AM to call in the tow.....I get a response at 5:42 that J & J accepted and would be to me within 120 minutes!!!! OK, fine, 2 hours sucks, but fine, I'll wait. Now tell me, how 7:20 rolled around so I called the number dispatch sent me for J & J. I called and the guy sounded asleep when he answered and didn't even know what I needed or anything. When I told him I called in the tow at 5:30 and to my address, he finally said "oh no we aren't coming give us another hour." UMMMMM NO. I WAS LIVID. So i hung up and tried to call and cancel. But the roadside company said that I would start over for the ETA time of 1-2 hours. So now suddenly J & J was on the way. Whatever fine...Finally 8:20 the guy gets to my house.
Now, let me tell you this....the tow truck driver was nice and did his job and was professional, however he was normally scheduled at 8 am and he even left the business EARLY to get to me. It's the dispatch that did a TERRIBLE JOB!! I WAITED THREE HOURS!! Ridiculous and unprofessional if you ask me. You want satisfied customers?? Dont lie to them, tell them you have no one or to go with a different company. I was so livid!! But the tow truck driver was absolutely wonderful 7 I did finally get to Honda around 9:00 am. Moral of the story, I dont think it's J & J's fault, its the sorry dispatch people. DO YOUR JOB!!!! YOU SHOULD BE FIRED.
These people have no morals, I'm a veteran currently on a deployment. My wife has very bad mental illness and is not in any condition to drive or even take care of our kid. I took the car keys so that she wouldn't drive until family members are able to get to her but she called these people to tow the car to the dealership to get it rekeyed. The neighbors called me so I called j & j but they were so rude both the driver and the lady at the office. The first time I called her and explained myself she hung up the phone on me. All I wanted was for them to not two the car, I was prepared to pay them for just coming out and do nothing. My wife did this back in April with our daughter and I had to go and pick them up in NC cause she crashed it into something. These people don't care about anything but money which I was prepared to pay. So know I'm here on a deployment and will not make it home on time to stop her. If you can use another towing company please do so. Don't use j&j.
They are a bunch of crooks like many towing companies , only these crooks have the backing of the Margate Police department. My car was the last car hit in a several car crash that later became a traffic homicide so Margate Police had to "hold the vehicles per investigation" even mine that had nothing to do with the homicide part. Well now, using the local police department to commit this theft, although I will be eventually reimbursed by the at fault insurance. I have to pay for the tow a whopping $85 per half hour they were on the scene amd $25 per day storage until I can pay and they sell it auction if I don't buy back my own car which I never authorized a private company to tow (I was told its all through the local police, and never signed anything). Please do not get your car towed by them you will regret it just a group of crooks that do it legally.
Absolutely the worst towing company ever, the dispatcher had to send three different drivers to my location which is less than 5 miles from where they are because her drivers don't know how to find a customer when I gave them the address I have been broken down on the side of the road with my daughter for over 2 hours and all they can do is say they are sending a third truck