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Business Description
Global Response Corporation is a customer contact support firm headquartered near Fort Lauderdale, Fla. The company s call process more than 1 million inbound calls a month. Services include inbound and outbound teleservices, e-mail and data management, live chat and electronic customer relationship management. Global Response maintains a web-based, metric-driven operation that provides outsourced sales and customer service divisions for its clients. Additionally, the company s e-mail management system provides its clients with customized responses. Global Response features patented Web call center technology, customizable scripting, simplified database access and a various reporting options. The company is a Microsoft and Cyrix certified establishment that supports all systems including Ecometry, Sybase, Nortel, Foundry Networks, Cisco, EMC, Dell, Braxtel and Tascom.
Hours

Regular Hours

Extra Phones

TollFree: (800) 537-8000

Services/Products
Call Center Outsourcing
Inbound Contact Center Services
Outbound Contact Center Services
Ecommerce Customer Care
Social Media Management
Interactive Voice Response
Brands
email
Neighborhood
Kimberly Village
Categories
Call Centers, Direct Marketing Services, Marketing Programs & Services

COUPONS & DEALS

No coupons available

Reviews

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Brent S.

10/17/2014

Overall

Total SCAM! TERRIBLE SERVICE and OVER BILLING. This company extends calls and charges you for minutes. It can take them as long as 17 minutes to finish a call simply take name and phone number and up to 10 minutes to even answer. THEY BILL YOU WHILE THE PHONE RINGS AND DONT ANSWER BUT BILL YOU ANYWAY.

I Care Zero

01/30/2012

Provided by Citysearch - 
Overall
Global Response has the worst customer relations

Well. My experience with Global response was the worst. The females in the office where you go to fill out an application are rude and snoby. They act as if they own the company. They roll their eyes, just all around unprofessional behaviour. They do not return phone calls. If they call you and you missed the call, thats it..they are so dam rediculous in their behaviour, as I said they are extremely unprofessional. I wonder if the owners are just as rude?...Im glad Im not working there. I can see that they care zero about a potential customer care representative. OMG

younglandlord

05/16/2011

Provided by Citysearch - 
Overall
the WORST answering service I have ever used

This company is the most incompetent & unprofessional answering service I have ever used. They tried to stay on the phone with my clients for as long as possible so they can bill me for extra minutes. By staying on the phone for longer than necessary, the operators started saying things that were completely unprofessional, and embarrassing. The operators weren't able to pronounce my company name and so they would literally pick up the phone and stutter my company name, only to spew a name that was completely not mine. I've emailed and spoken to the people ""in charge"" and they clearly were not able to manage their operators. The last straw was when an operator kept a potential client on the phone while she insisted on finding our company address - she fumbled for 3 minutes until she yelled ""I found our address!"" and gave it to the ""NO LONGER POTENTIAL CLIENT"". I lost many clients and therefore thousands of dollars from this company, and I kept the phone recordings for future reference. I hope this company goes out of business quickly. Oh, might I add, they sent me a final bill of $243.00 after they admitted how poorly their operators have handled my account. I will pay it because it's not worth my energy, but if they were located in my city, I'd have sued them for all the clients I lost.

yankees35

11/13/2007

Provided by Citysearch - 
Overall
Perfect solution

Known as ""The Catalog Support People,"" Global Response is a pioneer in web-based call center services. Global Response provides support for leading catalog companies such as Hershey Foods, Crate&Barrel, Orvis, The Metropolitan Museum of Art, Palm Beach Jewelry and Thompson & Company. Global Response also provides customer contact services for companies in the automotive, media, health care, hospitality, finance industries and non-profits. Hear from our clients who represent some of the finest U.S. and international companies on how Global Response has made a difference in customer satisfaction.

""Attention to detail is invaluable to our catalog fulfillment operation at The Metropolitan Museum of Art. Our program required significant customization in a compressed time frame. Global Response executed flawlessly, on time and within budget. We are delighted with their results, especially an 8% gain in sales per call

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