Yesterday I had an appointment at Salon Sartor...lovely salon in appearance but the service was below one star. I arrived 10 minutes early and sat there for a half hour and still no response from the hair professional, Heather. No one came to explain why she was so late or where was she?? Totally unprofessional salon and the owner should be embarrassed of having an employee treating any clients like that. Best wishes to keeping that salon open. I walked out after my half hour of waiting to see Heather and the receptionist just said "sorry" with no explanation what so ever. I will never go back, there are many salons to choose from in Maple Grove that would like my business. Referrals are important for successful business, they make or break a business but will not be getting a good one from me.
11670 Fountains Dr Ste 200Maple Grove, MN 55369
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Salon Sartor is one of my favorite places to be! Sometimes 6-8 weeks isn't frequent enough because I can't seem to stay away. They are always so accommodating when you are waiting, they are very timely, and they always give you their undivided attention and make sure to understand what your end goal is for your hair. Bonus: you can enjoy a glass of wine while you process! Who can say no to that? I'm a lifer when it comes to Salon Sartor and I will always recommend this salon my friends.
Horrible experience, unfortunately...The flyer I got clearly said "to arrive 15 minutes before the party start time - I did, but the front lady did not even get her bottom up to open the door, although I was in front of her with my little birthday princess (behind the locked glass door). I had to call in and ask why they asked me to show up 15 mins before if they would not open the door? I got no response, but a nasty look. I had to swallow it because I was with my kid and it was her birthday, but, man, I was pissed off!!! Then, when almost all the kids were already there, we had to find out that one of the girls/hostess for our party was running late. By the way - she was 20 minutes late, no apologies or anything - she was too busy telling her friend that was pulled over by a cop... Another party spoiler... Than the cake WAS NOT THE CAKE I ORDERED!!!!!!!!!! The party itself was really boring - the hostess did NOT play with the kids or anything - they were even barely talking to the kids!!! Shame on them - they should not be doing kids' parties!!! AND BECAUSE THE PARTY STARTED LATER (BECAUSE OF THE GIRL WHO WAS LATE) - WE HAD NO TIME TO PEN THE GIFTS AND LITERALLY WAS ASKED TO LEAVE "BECAUSE WE HAVE ANOTHER PARTY SCHEDULED"!!! Horribly rude people, horrible experience, never again!!!