I do not know why the word "classy" is in their store name since the owner is the furthest thing from classy! Me and my sister paid over $500 for bridesmaids dresses and never even got a call or anything when they came in then the owner had the audacity to straight up lie and said she had personally called us both and left messages(this never happened and I could pull up the phone records to prove it!), then the owner threw a teetotal fit when my sister calmly told her we never received a call. The owner has no class and no manners. I would stay away from here if at possible!
Please be aware that this store sells cheaply made items and will not offer as refund or exchange if they are damaged. This is why they will get you to sign a contract for anything (no matter if item is only an accessory) in their store. Also if they tell you the contract doesn't apply to your purchase, they are not telling you the truth! I saw a crystal sash in their Mansfield store and it was perfect except for damage on the belt which was causing the sash to come undone. The person helping me suggested that I purchase this sash at their store now and pick up a new one at their other store in Fort Worth. I decided to go ahead and purchase this sash at the Mansfield store with the understanding that I would pick up a new one free of damage from their other store in Fort Worth. I was in a rush since my wedding day was just a few days away and at checkout, I was presented with a contract form to sign. When I asked how this pertained to my purchase I was told it didn't because only their dresses were final sale or anything that had alterations. That made be feel comfortable since most people would not want to make a $200 purchase for something that would be considered a final sale that had not be seen so I proceeded with my purchase. When I went to pick up the sash at the other store, it was already at the front counter wrapped up and boxed. Since I was in a hurry to another appointment, I mistakenly did not inspect the condition of the sash. I later came back home and opened the box only to find it damaged. I went back to the store in Mansfield to return this damaged item and the store manager stated that she was sorry for my inconvenience but there was nothing she could do to help. There are many other honest local bridal shops and you be better off going somewhere else in the long run!