Three months ago we had him come out bc our refrigerator was icing up on the inside & not cooling correctly & the ice maker didn't work. He opened the door of the fridge & said he knew exactly what it was. He said it's a common problem w/ this brand (Samsung.) He looked up the part on his phone right then & there. He said if I wanted for him to order the part I needed to pay him for the part & labor which was $250. I didn't think I should have to pay for labor but my husband wasn't home & I needed the fridge fixed so I wrote him a check. We didn't hear from him for a couple weeks. No one ever answered his phone. After several texts & phone calls he called my husband back to say he was waiting on the part. Two more weeks & several phone calls later he finally calls back to say he has the part. He comes to the house & put the part on. He said this will take care of it. He also had told me this part would fix the ice maker when I paid him but told my husband this part didn't have anything to do w/ the ice maker. The fridge worked a couple days & started icing up on the inside again & not cooling properly just like before he replaced the part. I again lost a couple hundred dollars worth of groceries. We could not get in touch w/ him. He had told my husband when he was here that if that did not work he would come back & replace it at no cost bc he knew what else it could be. We have never heard from him again. This problem started in October. It's now the middle of January & I am going to have to pay someone else to come fix it. I have never been treated this way & do not appreciate it. I feel I am at the very least owed back the money I paid for labor. The check I gave him was cashed way back in Oct. just 3 days after I wrote it. Good luck getting in touch with him after you pay!
600 Richland MallMansfield, OH 44906
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this range is a piece of junk. I gets too hot on the outside. it doesn't cook food thoroughly in the oven. Looks like a piece of trim is missing …
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Mansfield, OH 44901