What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I have been getting my vehicles and trailers serviced, inspected and repaired at AJ's for many years and I can guarantee that you will receive excellent service. Trusting your mechanic to give an honest evaluation and perform great work is becoming a rarity these days and this is the main reason I am a return customer. If you have a chance to look inside his garage you will notice complete cleanliness and organization and its reassuring to know this is the same kind of attention to detail he will give to my vehicle. If I have needed something done promptly he will stay late or work weekends to get it completed. He always has time to say hi and listen any issues I am experiencing with my vehicle. In my opinion AJ's customer service is second to none!
I agree with the posts below. I never went to Kreiser's before. I called and they said to drop the car off and they would take a look at it. I wrote on my slip, "please take a look at the brake pads". I waited and waited for a call the following day; it never came. Finally, my wife called and they said the car was finished. I was confused as they never called, nor did we ask them to do anything except take a look at the brake pads. It turns out, they inspected our car (never asked them too, and it wasn't up for another month and a half), they replaced only 1 brake pad, and put on two rotors. The total bill was roughly $400. That was a surprise considering they never called to see if it was okay to work on the car, nor did they state the total when we called. They sent the bill a month later. I called to speak with Corey and when he answered the phone, the call was breaking up. He yelled in the phone, "HELLLLLLLO". He was arrogant and unprofessional as he said he didn't remember reading the slip I wrote. I'll never go back to that garage. Period. Don't waste your time either.
Terrible tow truck driver. Owner completely unprofessional. Used profanity and very confrontational. Never will use again!! Should not be in business
The vendor was responsive and it took a few days to get the appointment. I dropped the car off the night before. I received a phone call around 230 or 3:00 clock saying my car was done. I had asked for an annual Pennsylvania inspection as well as an oil change/lube. The oil change was $40 and it was another $40 to replace wiper blades, of which I never received a phone call asking permission to replace the blades. The cost of the Pennsylvania – required inspection and emissions was less than $50. The entire bill was $157. The costs were not posted in advance, but I did not pay attention because who would've thought that a simple inspection and oil change/lube would end up costing me $154 without even as much as a phone call asking if it was okay to replace the wiper blades with wiper blades cost $20 a piece.The service appeared to be done correctly, although I'm not commenting on quality because this is a simple oil change, wiper blade change, and inspection, and it is difficult not to do an adequate job.Another small, but poignant factor, is that when I went into the shop the two gentleman (turned out one was the owner of the business ) did not greet me or ask "may I help you?" I had to walk through the garage to the small back office and ask if I could pick up my car/ pay for my car. It was rather weird, as I felt like I was interrupting these gentlemen.In summary, I felt ripped off and did not feel like a valued customer!PS- this guy could be the best mechanic around (an oil change & inspection is not enough to judge), however, the labor and parts are extremely expensive and he does not know how to communicate/ treat customers!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.